Guest Service Agent — Create Memorable Stays

Minor Hotels ANZ; Port Douglas; On-site; AUD 48,000 - 68,000; Full time

Benefits offered by this job

Career growth

Hotel deals

Global perks

Retail rewards

Experiences

Health insurance

Parental leave

Wellness support

Job summary

Minor Hotels Port Douglas Resort is seeking a casual Guest Service Agent who welcomes guests with warmth and professionalism. You will guide guests through check-in/out, share local insights, and ensure memorable stays with proactive, friendly service.

Ideal candidates bring hotel or customer-facing experience, excellent communication, and a flexible approach to rotating shifts, including weekends and public holidays. Join a team dedicated to outstanding guest experiences.

Qualifications

• Experience delivering high-quality service in a hotel, hospitality, or customer-facing environment.
• Ability to articulate information clearly across mediums (in person, phone, email).
• Consistently provides exceptional service with a proactive approach to guest needs.

Responsibilities

• Provide a warm, friendly reception and a smooth check-in/out experience.
• Maintain clear communication with guests, colleagues, and stakeholders across channels.
• Process reservations and special requests accurately using the property management system.
• Serve as primary contact for guests, offering prompt assistance and personalised recommendations.

Skills

Hospitality service background

Clear communication

Guest-focused

Problem solving

Professional presentation

Flexible schedule

Job description

Minor Hotels Port Douglas Resort is seeking a casual Guest Service Agent who welcomes guests with warmth and professionalism. You will guide guests through check-in/out, share local insights, and ensure memorable stays with proactive, friendly service.

Ideal candidates bring hotel or customer-facing experience, excellent communication, and a flexible approach to rotating shifts, including weekends and public holidays. Join a team dedicated to outstanding guest experiences.