Night Guest Service Agent

Minor Hotels; Pokolbin; On-site; AUD 50,000 - 77,000; Full time

Benefits offered by this job

Career growth

Hotel discounts

Global perks

Retail discounts

Experiences

Wellness program

Health insurance

Job summary

Oaks Cypress Lakes Resort in Pokolbin, NSW, is seeking a Full Time Night Guest Service Agent who thrives on hospitality and delivering warm, personal service to every guest. You will be the welcoming face that starts stays on a high note and guides guests from arrival to departure with style.

Responsibilities include managing smooth check-ins and check-outs, handling enquiries across in-person, phone and email channels, and offering personalised local recommendations to enhance guest

Qualifications

• Background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
• Clear and effective communication across mediums for precise, professional correspondence.
• Consistently delivers an exceptional standard of service with a proactive and positive approach to guest needs.

Responsibilities

• Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
• Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
• Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
• Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Skills

Hospitality experience

Strong communication

Guest-focused

Professional presentation

Job description

Oaks Cypress Lakes Resort are looking for a Full Time Night Guest Service Agent who is passionate about hospitality and thrives on creating memorable guest experiences. If you pride yourself on delivering service with warmth, professionalism, and a personal touch, we’d love to hear from you.

From the moment guests arrive, your welcoming presence will make them feel right at home. You’ll play a vital role in guiding them through their stay; from smooth check-ins and check-outs to sharing local tips on attractions and eateries, leaving a lasting impression with your superb customer service and positive energy.

Key Responsibilities Include:

• Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
• Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
• Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
• Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Shift Details (subject to change):

38hours per week

Shift times: 8.15pm to 6.45am OR 10.00pm until 6am

Hourly Rates (excluding superannuation):

Monday - Friday: $27.97 per hour + penalties

Saturday: $34.96 per hour + penalties

Sunday: $41.96 per hour + penalties

Qualifications

Successful candidates will have:

• Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
• Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.
• Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.
• Passionate about creating positive guest experiences, with a focus on attentive service and resolving issues efficiently.
• Maintains a polished and professional presentation, reflecting the values and standards of the organisation.
• Fully committed to a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements.

Additional information

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

• Career Growth:Learning and developmentprograms to boost your career.
• Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
• Global Perks:International accommodation discounts across our hotel brands.
• Retail Rewards: Cashbackand discountsat 400+ top retailers in AU/NZ.
• Experiences: Discounted entertainment and activities.
• Banking and Insurance:Exclusive health insurance offers and workplace banking benefits.
• Wellness Boost: EAP and tailored wellness support

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.