Night Despatcher – Sunshine Coast

Clayton's Towing Service; Nambour; Híbrido; AUD 65.000 - 85.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Award wages

Close-knit team

Onboarding & training

Growth opportunities

Descripción de la vacante

Clayton’s Towing Service is seeking a reliable Night Despatcher at our Head Office in Nambour on a permanent 4 on 4 off night roster. The role involves responding to calls, coordinating dispatch, and providing administrative support.

Ideal candidates will have strong communication, computer skills, and meticulous attention to detail. You’ll join a friendly team and benefit from extensive onboarding and development opportunities.

Formación

• Experience in customer service.
• Strong written and verbal communication.
• Proficiency in computer operations.
• Excellent attention to detail and time management.

Responsabilidades

• Respond to incoming calls and provide timely, efficient support to customers.
• Address and resolve customer service inquiries in accordance with operational procedures.
• Provide general administrative support to the team.
• Oversee communication within the Despatch office, including phone, radio, and email channels.
• Coordinate and schedule dispatching of driver operators, trucks, and other response vehicles for both emergency and non-emergency situations.

Conocimientos

Customer service

Communication

Computer skills

Attention to detail

Time management

Teamwork

Descripción del empleo

At Clayton’s Towing, we’re not just about towing; we’re about building lasting relationships and making a positive impact in the communities we serve.

Clayton’s Towing Service has been a cornerstone of the industry since 1970, when Bill and Mary Clayton hand crafted their very first tow truck. Fast forward 55 years, and Clayton’s has transformed into one of Australia’s largest towing companies, proudly operating 15 depots across Queensland, with services extending throughout the state.

With a highly dedicated team of over 200 professionals, some of which have been with the business for more than 30 years, we embody a legacy of expertise and commitment. We pride ourselves on our innovative approach and unwavering dedication to excellence, ensuring that we’re always ready to assist you, no matter the situation.

About the role:

We are looking for a reliable and detail-oriented Night Despatcher to join our team at our Head Office in Nambour. This permanent position involves a variety of responsibilities and requires working as part of a rotating 4 on 4 off night shift roster.

Your day-to-day responsibilities will include but not be limited to:

• Respond to incoming calls and provide timely, efficient support to customers.
• Address and resolve customer service inquiries in accordance with operational procedures.
• Provide general administrative support to the team.
• Oversee communication within the Despatch office, including phone, radio, and email channels.
• Coordinate and schedule dispatching of driver operators, trucks, and other response vehicles for both emergency and non-emergency situations, as well as transportation and equipment needs.

About You:

To be a successful applicant for this role you must be able to demonstrate:

• Prior experience in customer service or a similar role.
• Strong communication skills, both written and verbal.
• Proficiency in computer operations and software applications.
• A positive, proactive, and solution-oriented approach.
• Ability to work effectively within a team in a supportive role.
• Exceptional attention to detail.
• Strong time management and organisational skills.

Benefits of working with Clayton’s:

• Above award wages
• Friendly and close-knit team environment
• Extensive onboarding and ongoing training
• Opportunities for growth and development

All applications will be treated as confidential.