Call Centre Operator

LCC WORKFORCE SOLUTIONS; City of Brisbane; On-site; AUD 50,000 - 65,000; Full time

Job summary

Ready Towing Group in Pinkenba, QLD is seeking motivated Call Centre Operators to join our fast-paced team. As the first point of contact, you will coordinate service requests, log jobs, and deliver exceptional customer service across a variety of roles.

This permanent, day-shift position offers ongoing training, career growth, and a supportive workplace with industry-leading standards in emergency roadside and transport services across Queensland.

Qualifications

• Experience in a call centre or transport/logistics environment preferred.
• Experience using Tow Manager software is advantageous but not essential.
• Knowledge of Brisbane and surrounding suburbs preferred.

Responsibilities

• Deliver professional customer service via inbound and outbound calls.
• Log and manage jobs using Tow Manager software accurately.
• Coordinate with dispatch team to ensure smooth operations.
• Communicate with police, ambulance, and transport authorities as required.
• Provide general administrative support as needed.
• Handle customer enquiries and service requests promptly.

Skills

Communication

Multitasking

Time management

Team player

Problem solving

Flexibility

Brisbane knowledge

Tools

Tow Manager

CRM software

Job description

Call Centre Operator – Ready Towing Group (Pinkenba, QLD)

Join Queensland’s Leading Towing & Transport Specialist

A fast-paced, industry-leading team where no two days are the same! We are currently seeking motivated and professional Call Centre Operators to become part of our growing operation in Pinkenba. This is your opportunity to join a respected and established organisation that values reliability, teamwork, and career growth. With a range of day shift positions available across multiple specialised roles, you’ll enjoy a supportive team environment, ongoing development opportunities, and the chance to be part of a company that keeps Queensland moving 24/7.

Established in the 1980s, Ready Towing Group has grown to become one of Queensland’s most trusted providers of emergency roadside assistance, towing, and specialised transport services. We proudly support a diverse client base including State and Local Government agencies, law enforcement, insurance providers, automotive clubs, and national and international businesses.

We are currently seeking motivated and professional Call Centre Operators to join our growing team in Pinkenba. This is an excellent opportunity to build a long-term career with a respected and established organisation.

With a variety of positions available, we are looking for candidates interested in roles across day shift operations, dispatch coordination, call taking, insurance claims support, and other specialised operational positions within the business.

About the Role

As a Call Centre Operator, you will be the first point of contact for customers requiring prompt and reliable assistance. You will play an important role in coordinating service requests, ensuring accurate job allocation, and delivering exceptional customer service in a fast-paced environment.

Key Responsibilities

• Deliver professional and efficient customer service via inbound and outbound calls.
• Accurately log and manage jobs using Tow Manager software.
• Coordinate closely with our in-house dispatch team to ensure smooth operations.
• Communicate effectively with Queensland Police Service (QPS), Queensland Ambulance Service (QAS), Transport and Main Roads (TMR), insurance companies, and roadside assistance providers.
• Provide general administrative and office support as required.
• Handle customer enquiries and service requests in a timely and professional manner.

About You

You are a confident communicator who thrives in a fast-paced environment and remains calm under pressure. You enjoy working as part of a team and take pride in providing excellent customer service.

To be successful in this role, you will ideally have:

• Previous experience in a call centre, transport, logistics, or similar environment (preferred).
• Experience using Tow Manager software is advantageous, but not essential.
• Strong knowledge of Brisbane and surrounding suburbs (preferred).
• Excellent verbal and written communication skills.
• Strong organisational, multitasking, and time management abilities.
• A positive attitude with a willingness to learn and adapt.
• Strong problem-solving skills and a team-focused approach.
• Flexibility to work weekends and public holidays when required.

Why Join Ready Towing Group?

• Supportive and friendly team environment.
• Secure, permanent position with opportunities for career growth.
• Work with an industry leader with a long-standing reputation for excellence.
• Ongoing training and development opportunities provided.