Night Auditor: Secure Night Ops & Exceptional Guest Care

Accor Apartments & Realty; Melbourne; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

ALL Heartist Membership

Family & Friends Discounts

Accor Live Limitless (ALL) Loyalty

Learn Your Way

Build Your Network

Worldwide Opportunities

Job summary

Mantra Melbourne Airport is a hotel property offering apartment-style rooms and suites, with on-site restaurant and multiple event spaces near Tullamarine Airport. The Night Auditor role focuses on end-of-day accounting and serving guests during late hours.

The successful candidate will perform night audit tasks, cooperate with security, and support day teams to maintain a seamless guest experience. Night shifts run 11pm–7am, with flexibility for weekends and public holidays.

Qualifications

• Experience in night audit and accounting tasks.
• Ability to work independently with minimal supervision.
• Strong guest service orientation and problem-solving skills.
• Willingness to work night shifts, weekends and holidays.

Responsibilities

• Take charge of reception desk duties and manage night audit process, ensuring reports are accurate.
• Coordinate with security to monitor building safety for guests and staff.
• Assist day team to ensure seamless guest experience across day and night shifts.
• Work the night shift from 11pm to 7am.

Skills

Night Audit experience

Accounts knowledge

Independent work

Flexible schedule

Guest service focus

Job description

Purpose

AsNight Auditor, you will perform end of day accounting tasks in preparation for the next day’s trading while assisting guests with late night inquiries. When the rest of the hotel is asleep, the Night Auditor stands as the calm and composed point of contact for any situation.

Primary Responsibilities

• Take charge of the reception desk duties and manage the crucial night audit process, ensuring that nightly reports are accurate and up to date
• Work closely with security to keep a watchful eye on the building's security systems, contributing to a safe and secure environment for guests and staff alike
• Assist the day team with their operations, ensuring a seamless guest experience that extends throughout the entire day and night
• Embrace the distinctive night shifts at our hotel, spanning from 11pm to 7am

Skills & Experience

• You will be an independent worker who can take initiative and excel without constant supervision
• Prior experience in Night Audit and/or Accounts and technical know-how to efficiently handle the nightly audit of all hotel transactions is highly beneficial
• Quick-thinking problem solver, putting the guest's needs at the forefront, and taking pride in crafting and delivering memorable guest experiences
• Capable of embracing a flexible rotating schedule, including weekends and public holidays