Night Auditor - Part-Time

Accor; Hobart; In loco; AUD 39.000 - 47.000; Part-time

Vantaggi offerti da questo lavoro

ALL Heartist Membership

Family & Friends Discounts

ALL Loyalty Program

Career Development

Fun & Supportive Team

Descrizione del lavoro

ibis Styles Hobart is seeking a part-time Night Auditor to join our front office overnight team. You’ll be the face of the hotel from 11:00 pm to 7:00 am, delivering warm service, handling reservations, and ensuring smooth nightly operations.

You'll complete the nightly audit, prepare end-of-day reports, and hand over to the morning team. We value initiative, attention to detail, and the ability to work independently while upholding safety and guest satisfaction.

Competenze

• Night owl with ability to manage overnight operations
• Exceptional customer service and communication skills
• Strong time management and organisational skills, able to work independently
• Hands-on team player with a positive can-do attitude
• Confidence to build rapport quickly with guests
• Proactive, takes ownership, solves problems, adapts to changing priorities
• Understanding of financial and accounting processes, reconciling transactions and preparing reports
• Excellent attention to detail and ability to manage multiple tasks accurately
• Experience with Opera Cloud or similar PMS is highly regarded
• Availability to work overnight shifts (11:00 pm – 7:00 am), including weekdays, weekends and public holidays

Mansioni

• Greet late-arriving guests and bid farewell to early departures
• Oversee overnight hotel operations with emphasis on guest service and safety
• Perform nightly audit, reconciliations, and end-of-day reporting
• Distribute overnight reports to departments for operational readiness
• Manage reservations and guest accounts; keep records up to date
• Provide seamless check-in/out and respond to guest inquiries
• Monitor security of guests, staff and assets overnight
• Respond to guest requests with a seamless, personalised service

Conoscenze

Night operations

Customer service

Time management

Team player

Guest rapport

Initiative

Accounting basics

Attention to detail

Strumenti

Opera Cloud

Descrizione del lavoro

“Hospitality is a work of Heart” at ibis Styles Hobart

Centrally located in the heart of Hobart, ibis Styles Hobart is Tasmania's largest hotel, offering 296 rooms and positioned just a short walk from Hobart's iconic waterfront and Salamanca Market.

We are seeking a part-time Night Auditor who wants more than just a job. Bring your passion for hospitality and join a team dedicated to creating memorable guest experiences.

As our Night Auditor, you will be the face of the hotel overnight, delivering warm and personalised service while ensuring the smooth operation of the Front Office. You'll play a key role in completing the nightly audit process, maintaining the safety and security of guests and team members, and ensuring a seamless handover to the morning team. This role is ideal for someone who enjoys working independently, takes pride in delivering exceptional service, and thrives in a dynamic hotel environment.

Join us and become a Heartist®.

Job Description

What you’ll be doing:

• Welcoming late-arrivingguests and providing a warm farewell to early departures.
• Ensuringthe smooth and efficient operation on the hotel overnight, maintaining exceptional guest service and the safety and security of the property.
• Taking initiative to create positive and memorable guest experiences through every interaction.
• Completing the nightly audit process, including reconciliations, reporting, and preparation of end-of-day documentation.
• Preparingand distributing overnight reports to relevant departments to support operational readiness.
• Managing reservations, guest accounts, and in-hour guest information, ensuring all records are accurate and up to date.
• Delivering efficient check-in and check-out experiences while responding to guest enquiries professionally and promptly.
• Monitoring the safety and security of guests, team members, and hotel assets throughout the night.
• Anticipating and responding to guest requests, ensuring a seamless and personalised experience.
• Working independently overnight whilst confidently managing issues and making sound decisions when required.

Qualifications

The must-haves:

• A natural night owl who enjoys working as part of a team while confidently managing overnight operations
• Exceptional customer service & communication skills, with a genuine passion for creating memorable guest experiences
• Strong time management and organisational skills, with the ability to work independently and prioritiseeffectively
• A hands-on team player with a positive can-do attitude and willingness to support the wider hotel team
• The confidence to build rapport quickly and engage positively with guests from all walks of life
• Proven initiative and a willingness to take ownership, solve problems, and adapt to changing priorities
• A sound understanding of financial and accounting processes, with experience reconciling transactions and preparing reports
• Excellent attention to detail and the ability to manage multiple tasks whilst maintaining accuracy
• Previous experience with Opera Cloud or a similar Property Management System is highly regarded
• Availability to work overnight shifts (11.00 pm to 7.00 am), including weekdays, weekends and public holidays

Additional Information

In return we will offer you…

• ALL Heartist Membership -Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts-Available on a range of accommodation, services and events for those who mean the most to you.
• Accor Live Limitless (ALL) Loyalty Program-Earn status & reward points on your worldwide stays.
• Learn Your Way-Support your career development with access to Accor’s industry leading training platforms.
• An opportunity to be part of a fun and supportive team who love what they do!