Night Auditor - Part-Time

ibis, ibis Styles, ibis budget; Hobart; In loco; AUD 34.000 - 44.000; Part-time

Vantaggi offerti da questo lavoro

ALL Heartist Membership

Family & Friends Discounts

ALL Loyalty Program

Learn Your Way

Team environment

Descrizione del lavoro

ibis Styles Hobart is seeking a part-time Night Auditor to join our hospitality team. You will oversee overnight front desk operations, ensure security, perform reconciliations, and prepare end-of-day reports with accuracy and care.

In this role you work 11.00 pm to 7.00 am, delivering warm, personalised service to guests while maintaining smooth handovers to the morning team. Previous Opera Cloud experience is valued, and you will thrive in a dynamic hotel environment.

Competenze

• Natural night owl who enjoys team work and overnight operations.
• Exceptional customer service and communication with guests.
• Strong time management and the ability to work independently.
• Hands-on team player with a positive attitude and reliability.
• Confidence building rapport with guests from diverse backgrounds.
• Initiative, ownership, and adaptability to changing priorities.
• Understanding of financials/reconciliations and report prep.
• Attention to detail and multi-tasking with accuracy.
• Experience with Opera Cloud or similar PMS is valued.
• Availability to work 11:00 pm–7:00 am, including weekends/holidays.

Mansioni

• Welcoming late-arriving guests and bidding farewell to early departures.
• Oversee overnight front office operations and guest safety.
• Deliver personalised guest experiences and responsive service.
• Complete nightly audit, reconciliations, reporting, end-of-day docs.
• Distribуte overnight reports to departments for readiness.
• Manage reservations, guest accounts, and in-hour information.
• Ensure smooth check-in/check-out and handle inquiries promptly.
• Monitor security of guests, staff, and hotel assets overnight.
• Independently manage issues and ensure a seamless handover.

Conoscenze

Night shift

Customer service

Team player

Time management

Attention to detail

Opera Cloud

Descrizione del lavoro

Company Description

“Hospitality is a work of Heart” at ibis Styles Hobart

Centrally located in the heart of Hobart, ibis Styles Hobart is Tasmania's largest hotel, offering 296 rooms and positioned just a short walk from Hobart's iconic waterfront and Salamanca Market.

We are seeking a part-time Night Auditor who wants more than just a job. Bring your passion for hospitality and join a team dedicated to creating memorable guest experiences.

As our Night Auditor, you will be the face of the hotel overnight, delivering warm and personalised service while ensuring the smooth operation of the Front Office. You'll play a key role in completing the nightly audit process, maintaining the safety and security of guests and team members, and ensuring a seamless handover to the morning team. This role is ideal for someone who enjoys working independently, takes pride in delivering exceptional service, and thrives in a dynamic hotel environment.

Join us and become a Heartist®.

Job Description

What you’ll be doing:

• Welcoming late-arriving guests and providing a warm farewell to early departures.
• Ensuring the smooth and efficient operation on the hotel overnight, maintaining exceptional guest service and the safety and security of the property.
• Taking initiative to create positive and memorable guest experiences through every interaction.
• Completing the nightly audit process, including reconciliations, reporting, and preparation of end-of-day documentation.
• Preparing and distributing overnight reports to relevant departments to support operational readiness.
• Managing reservations, guest accounts, and in-hour guest information, ensuring all records are accurate and up to date.
• Delivering efficient check-in and check-out experiences while responding to guest enquiries professionally and promptly.
• Monitoring the safety and security of guests, team members, and hotel assets throughout the night.
• Anticipating and responding to guest requests, ensuring a seamless and personalised experience.
• Working independently overnight whilst confidently managing issues and making sound decisions when required.

Qualifications

The must-haves:

• A natural night owl who enjoys working as part of a team while confidently managing overnight operations
• Exceptional customer service & communication skills, with a genuine passion for creating memorable guest experiences
• Strong time management and organisational skills, with the ability to work independently and prioritise effectively
• A hands-on team player with a positive can-do attitude and willingness to support the wider hotel team
• The confidence to build rapport quickly and engage positively with guests from all walks of life
• Proven initiative and a willingness to take ownership, solve problems, and adapt to changing priorities
• A sound understanding of financial and accounting processes, with experience reconciling transactions and preparing reports
• Excellent attention to detail and the ability to manage multiple tasks whilst maintaining accuracy
• Previous experience with Opera Cloud or a similar Property Management System is highly regarded
• Availability to work overnight shifts (11.00 pm to 7.00 am), including weekdays, weekends and public holidays

Additional Information

In return we will offer you…

• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you.
• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays.
• Learn Your Way - Support your career development with access to Accor’s industry leading training platforms.
• An opportunity to be part of a fun and supportive team who love what they do!