Night Auditor: Overnight Guest Services & Revenue Pro

EVT - Entertainment | Ventures | Travel; Brisbane; Presencial; AUD 60.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

50% off dining and stays across EVT酒店s

$2 movie tickets + discounts on Gold/—

Seasonal perks at Thredbo

Rapid career growth across our hotel &

Paid parental leave; community &volunt

Descripción de la vacante

EVT - Entertainment | Ventures | Travel is seeking a dedicated Night Auditor/Guest Services professional to join the team at Rydges Fortitude Valley. You will deliver warm, efficient service, manage overnight check-ins and guest accounts, and perform nightly audit tasks with accuracy to ensure financial integrity.

Collaborating with Housekeeping, Maintenance, Reservations, and the Night Manager, you will prepare rooms, resolve issues, and maintain a safe, clean environment while upholding EVT

Formación

• A genuine passion for great guest service and the ability to anticipate needs.
• Strong communication, problem-solving, and attention to detail.
• Confidence working with hotel systems and handling financial transactions.
• The ability to work independently overnight while staying calm and professional.
• A collaborative, proactive mindset aligned with our values of empowerment, possibilities, and community.
• Commitment to safety, consistency, and high-quality service.

Responsabilidades

• Deliver warm, efficient service and anticipate guest needs throughout the night.
• Manage check-ins, check-outs, guest accounts, and nightly audit tasks with accuracy.
• Ensure all revenue and payments are correctly posted and reconcile any discrepancies.
• Action reservations, messages, and guest requests promptly and professionally.
• Work closely with Housekeeping, Maintenance, Reservations, and the Night Manager to prepare rooms and resolve guest issues.
• Maintain strong communication, uphold hotel policies, and ensure a safe, clean work environment.
• Support other departments and complete additional duties as required.

Conocimientos

Guest service passion

Communication skills

Problem solving

Attention to detail

Hotel systems fluency

Financial transactions handling

Overnight work independence

Team collaboration

Safety commitment

Descripción del empleo

EVT - Entertainment | Ventures | Travel is seeking a dedicated Night Auditor/Guest Services professional to join the team at Rydges Fortitude Valley. You will deliver warm, efficient service, manage overnight check-ins and guest accounts, and perform nightly audit tasks with accuracy to ensure financial integrity.

Collaborating with Housekeeping, Maintenance, Reservations, and the Night Manager, you will prepare rooms, resolve issues, and maintain a safe, clean environment while upholding EVT