Night Auditor: Guest Service & Accurate Reconciliation

EVT Limited; Melbourne; Presencial; AUD 55.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Dining and hotel discounts

Seasonal perks at Thredbo

Career growth opportunities

Paid parental leave

Descripción de la vacante

EVT Limited is seeking a Night Auditor for our Melbourne properties. You will perform thorough night audit processes, ensure accurate posting of revenue, and handle all guest transactions with a focus on service excellence.

The role requires proficiency with hotel systems, strong cash handling and outstanding communication to support seamless overnight operations and guest satisfaction.

Formación

• Experience in hotel night audit operations.
• Ability to handle cash and daily reconciliation.
• Excellent customer service and communication.

Responsabilidades

• Complete the night audit process thoroughly and accurately, identifying any discrepancy between revenue and payments.
• Ensure all accommodation, food, beverage and miscellaneous revenue is posted, along with all cash, cheque, credit card, room charge and charge back payments.
• Check guests in and out with efficiency and friendliness, and process daily guest transactions and accounts accurately.
• Respond to guest needs, requests, comments and complaints during the night shift with tact, urgency and a genuine sense of caring.
• Liaise with accounts, complete the first review of tasks in Tyalls and keep the documentation that supports accounting and audit functions.
• Work with Housekeeping, Reservations and Maintenance so rooms are properly prepared for arriving guests, and keep the Night Manager informed.

Conocimientos

Night audit

Cashiering

Guest service

PMS systems

Herramientas

PMS software

Descripción del empleo

EVT Limited is seeking a Night Auditor for our Melbourne properties. You will perform thorough night audit processes, ensure accurate posting of revenue, and handle all guest transactions with a focus on service excellence.

The role requires proficiency with hotel systems, strong cash handling and outstanding communication to support seamless overnight operations and guest satisfaction.