Night Auditor & Guest Experience Specialist

Rooty Hill Rsl; Sydney; On-site; AUD 52,000 - 70,000; Full time

Benefits offered by this job

Complimentary daily meals

Free gym membership

Secure parking

Staff discounts and perks

Job summary

Novotel Sydney, West HQ in Western Sydney is seeking a Night Auditor to deliver exceptional service to guests during the evening and overnight shifts. You will check in late arrivals, perform reconciliations and generate reports, ensuring smooth operations for the property.

The ideal candidate will have experience in a similar role, strong customer service skills, and be comfortable working unsupervised while adhering to Accor brand standards.

Qualifications

• Experience in the same or a similar role.
• A passion to deliver great customer service.
• Excellent personal presentation and professional conduct.
• Superior communication skills.
• Intermediate computer and Microsoft suite experience.
• Availability nights and weekends (flexible rosters).
• Ability to comply with Accor brand standards and service expectations.
• Responsible service of Alcohol competency card (or willingness to obtain).
• Full Australian work rights.

Responsibilities

• The Night Auditor is the first point of contact for the property and provides exceptional service to guests during the evening and overnight.
• The Night Auditor checks in late night arrivals, completes reconciliations and reports.

Skills

Experience in the same or a similar ro

Customer service excellence

Superior communication skills

Online/Office computer skills

Availability nights and weekends

Professional presentation

Working unsupervised

Accor brand standards compliance

Tools

Opera PMS

Job description

Novotel Sydney, West HQ in Western Sydney is seeking a Night Auditor to deliver exceptional service to guests during the evening and overnight shifts. You will check in late arrivals, perform reconciliations and generate reports, ensuring smooth operations for the property.

The ideal candidate will have experience in a similar role, strong customer service skills, and be comfortable working unsupervised while adhering to Accor brand standards.