Night Auditor - Flagstaff Gardens Hotel

EVT Limited; Melbourne; In loco; AUD 55.000 - 70.000; Tempo pieno

Vantaggi offerti da questo lavoro

Dining and hotel discounts

Seasonal perks at Thredbo

Career growth opportunities

Paid parental leave

Descrizione del lavoro

EVT Limited is seeking a Night Auditor for our Melbourne properties. You will perform thorough night audit processes, ensure accurate posting of revenue, and handle all guest transactions with a focus on service excellence.

The role requires proficiency with hotel systems, strong cash handling and outstanding communication to support seamless overnight operations and guest satisfaction.

Competenze

• Experience in hotel night audit operations.
• Ability to handle cash and daily reconciliation.
• Excellent customer service and communication.

Mansioni

• Complete the night audit process thoroughly and accurately, identifying any discrepancy between revenue and payments.
• Ensure all accommodation, food, beverage and miscellaneous revenue is posted, along with all cash, cheque, credit card, room charge and charge back payments.
• Check guests in and out with efficiency and friendliness, and process daily guest transactions and accounts accurately.
• Respond to guest needs, requests, comments and complaints during the night shift with tact, urgency and a genuine sense of caring.
• Liaise with accounts, complete the first review of tasks in Tyalls and keep the documentation that supports accounting and audit functions.
• Work with Housekeeping, Reservations and Maintenance so rooms are properly prepared for arriving guests, and keep the Night Manager informed.

Conoscenze

Night audit

Cashiering

Guest service

PMS systems

Strumenti

PMS software

Descrizione del lavoro

The Independent Collection is a curated selection of hotels, each of which lives up to an exacting standard to offer travellers the best of luxury, elevated, urban, comfort and social experiences. While every hotel celebrates its own unique brand & experience, together the Independent Collection shares a passion for one‑of‑a‑kind experiences, service and quality.

EVT has an endless range of roles and career paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia’s most loved year round alpine resort, Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Once you’re in, there are no limits on where your career could take you.

Key Responsibilities

• Complete the night audit process thoroughly and accurately, identifying any discrepancy between revenue and payments.
• Ensure all accommodation, food, beverage and miscellaneous revenue is posted, along with all cash, cheque, credit card, room charge and charge back payments.
• Check guests in and out with efficiency and friendliness, and process daily guest transactions and accounts accurately.
• Respond to guest needs, requests, comments and complaints during the night shift with tact, urgency and a genuine sense of caring.
• Liaise with accounts, complete the first review of tasks in Tyalls and keep the documentation that supports accounting and audit functions.
• Work with Housekeeping, Reservations and Maintenance so rooms are properly prepared for arriving guests, and keep the Night Manager informed.

What You’ll Bring

• Working knowledge of hotel computer systems as they relate to night audit functions
• Understanding of cashiering policies and procedures, and the accuracy to follow them every shift
• A warm, friendly approach to welcoming and farewelling guests
• Knowledge of current room rates and packages, and of the area as a destination
• Clear, consistent communication with the Night Manager and other departments
• Commitment to workplace health and safety, and to keeping a clean and safe working environment

How You Work

• Daymaker ethos: no one’s too big for the small things.
• Resilient and solutions-focused: stays calm, moves fast.
• Growth mindset: learns, shares, and levels up others.

Perks from Day One

As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels, no ivory towers.

• 50% off dining and stays across EVT hotels, including QT, Rydges, Atura, LyLo and more.
• Seasonal perks at Thredbo.
• Rapid career growth across our hotel and entertainment network.
• Paid parental leave; community and volunteering opportunities.

Please note that the successful candidate for this position will be required to undergo and satisfactorily pass a criminal record check as part of the recruitment process.

You must have valid work rights to apply.

We welcome applicants from all backgrounds and review applications as they come in, so don’t wait! We can’t wait to see the places your career will go with EVT.