Guest Service Agent - Flagstaff Gardens Hotel

Flagstaff Gardens Hotel; Melbourne; Presencial; AUD 52.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Dining & stays discount

Seasonal perks

Career growth

Parental leave

Descripción de la vacante

EVT in Melbourne is seeking a welcoming and efficient Front Desk Agent to manage guest arrivals, check-ins, and reservations. You will coordinate with Housekeeping, Reservations and Maintenance to ensure rooms are prepared and guest needs are met with a friendly, professional approach.

Strong communication and multitasking abilities are essential, along with a commitment to hotel policies, safety, and guest satisfaction. Availability for shifts, including evenings and weekends, is required.

Formación

• Experience in hotel front desk is preferred.
• Excellent communication and customer service.
• Ability to multitask and work flexible shifts.

Responsabilidades

• Anticipate and attend to guests' needs and desires immediately, offering a warm and friendly welcome as they arrive and depart
• Check guests in and out efficiently and in line with hotel procedures
• Process daily guest transactions and accounts accurately, following all cashiering policies and procedures
• Book, update, amend and file reservations accurately and on time
• Work with Housekeeping, Reservations and Maintenance to make sure rooms are properly prepared for arriving guests
• Communicate guest special requests, comments and complaints to the right department or hotel management, and follow up until requests are fulfilled

Conocimientos

Guest service

Cash handling

Communication skills

Team collaboration

Herramientas

PMS system

Descripción del empleo

The Independent Collection is a curated selection of hotels, each of which lives up to an exacting standard to offer travellers the best of luxury, elevated, urban, comfort and social experiences. While every hotel celebrates its own unique brand & experience, together the Independent Collection shares a passion for one-of-a-kind experiences, service and quality.

EVT has an endless range of roles and career paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia's most loved year round alpine resort, Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Once you're in, there are no limits on where your career could take you.

Key Responsibilities

• Anticipate and attend to guests' needs and desires immediately, offering a warm and friendly welcome as they arrive and depart
• Check guests in and out efficiently and in line with hotel procedures
• Process daily guest transactions and accounts accurately, following all cashiering policies and procedures
• Book, update, amend and file reservations accurately and on time
• Work with Housekeeping, Reservations and Maintenance to make sure rooms are properly prepared for arriving guests
• Communicate guest special requests, comments and complaints to the right department or hotel management, and follow up until requests are fulfilled

What You'll Bring

• A warm, friendly approach to welcoming and looking after guests
• Accuracy and efficiency when processing transactions, accounts and reservations
• A working knowledge of current room rates, packages, hotel services and the local area
• The ability to work closely with Housekeeping, Reservations, Maintenance and back office teams
• A commitment to hotel policies and procedures and workplace health and safety
• Availability for rostered shifts, training sessions, meetings, and opening and closing duties

How You Work

• Daymaker ethos: no one's too big for the small things.
• Resilient and solutions-focused: stays calm, moves fast.
• Growth mindset: learns, shares, and levels up others.

Perks from Day One
As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels, no ivory towers.

• 50% off dining and stays across EVT hotels, including QT, Rydges, Atura, LyLo and more.
• Seasonal perks at Thredbo.
• Rapid career growth across our hotel and entertainment network.
• Paid parental leave; community and volunteering opportunities.

Please note that the successful candidate for this position will be required to undergo and satisfactorily pass a criminal record check as part of the recruitment process.