Night Auditor: Finance, Security & Guest Experience

IHG Hotels & Resorts; Georges River; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Uniform provided

Room discounts

Training programs

Job summary

IHG Hotels & Resorts is seeking a Night Auditor for Crowne Plaza Melbourne Carlton, a vibrant hotel located in Melbourne's Innovation District. The role covers overseeing night operations, ensuring accurate financial transactions and regulatory compliance, and delivering exceptional guest service.

The position involves end-of-day accounting, cash handling, guest check-in/out support, and maintaining security during the night shift.

Qualifications

• Associate or bachelor’s degree in hospitality or related field preferred.
• 2+ years of experience in hotel operations or accounting preferred.
• Strong attention to detail and accuracy in financial record-keeping.
• Excellent customer service skills, including the ability to handle difficult guest situations with tact and diplomacy.
• Proficient computer skills, including experience with hotel property management systems and financial reporting software.
• Strong communication skills, including the ability to effectively communicate with hotel staff and guests.
• Ability to work independently and efficiently during the night shift.
• Ability to work a flexible schedule, including nights, weekends, and holidays.

Responsibilities

• Perform end-of-day accounting and financial reporting procedures, including reconciling room revenues, verifying room rates, posting room charges, and ensuring the accuracy of all financial records.
• Balance all cash, check, and credit card transactions and compile daily financial reports.
• Assist with the check-in and check-out process for guests during the night shift.
• Provide exceptional customer service to guests during the night shift, handling any guest inquiries or complaints and ensuring that all guest needs are met.
• Monitor and maintain the security of the hotel during the night shift, including ensuring that all entrances and exits are secure and that all safety protocols are followed.
• Collaborate with other hotel staff members to ensure that all hotel operations run smoothly during the night shift.

Skills

Hospitality operations

Accounting

Customer service

Attention to detail

PMS systems

Communication

Night shift work

Education

Associate or bachelor’s degree in hospitality or related field

Tools

Property Management System (PMS)

Financial reporting software

Job description

IHG Hotels & Resorts is seeking a Night Auditor for Crowne Plaza Melbourne Carlton, a vibrant hotel located in Melbourne's Innovation District. The role covers overseeing night operations, ensuring accurate financial transactions and regulatory compliance, and delivering exceptional guest service.

The position involves end-of-day accounting, cash handling, guest check-in/out support, and maintaining security during the night shift.