Night Auditor - Crowne Plaza Melbourne Carlton

IHG Hotels & Resorts; Georges River; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Uniform provided

Room discounts

Training programs

Job summary

IHG Hotels & Resorts is seeking a Night Auditor for Crowne Plaza Melbourne Carlton, a vibrant hotel located in Melbourne's Innovation District. The role covers overseeing night operations, ensuring accurate financial transactions and regulatory compliance, and delivering exceptional guest service.

The position involves end-of-day accounting, cash handling, guest check-in/out support, and maintaining security during the night shift.

Qualifications

• Associate or bachelor’s degree in hospitality or related field preferred.
• 2+ years of experience in hotel operations or accounting preferred.
• Strong attention to detail and accuracy in financial record-keeping.
• Excellent customer service skills, including the ability to handle difficult guest situations with tact and diplomacy.
• Proficient computer skills, including experience with hotel property management systems and financial reporting software.
• Strong communication skills, including the ability to effectively communicate with hotel staff and guests.
• Ability to work independently and efficiently during the night shift.
• Ability to work a flexible schedule, including nights, weekends, and holidays.

Responsibilities

• Perform end-of-day accounting and financial reporting procedures, including reconciling room revenues, verifying room rates, posting room charges, and ensuring the accuracy of all financial records.
• Balance all cash, check, and credit card transactions and compile daily financial reports.
• Assist with the check-in and check-out process for guests during the night shift.
• Provide exceptional customer service to guests during the night shift, handling any guest inquiries or complaints and ensuring that all guest needs are met.
• Monitor and maintain the security of the hotel during the night shift, including ensuring that all entrances and exits are secure and that all safety protocols are followed.
• Collaborate with other hotel staff members to ensure that all hotel operations run smoothly during the night shift.

Skills

Hospitality operations

Accounting

Customer service

Attention to detail

PMS systems

Communication

Night shift work

Education

Associate or bachelor’s degree in hospitality or related field

Tools

Property Management System (PMS)

Financial reporting software

Job description

Crowne Plaza Melbourne Carlton is a vibrant cosmopolitan hotel with everything you need to create your perfect urban getaway. Conveniently located close to world-class Universities in the heart of Melbourne's Innovation District. The hotel's ideal location overlooking the beautiful Lincoln Square lets you experience the very best of the local community and beyond, whether visiting for business, leisure, a meaningful gathering, or a blend of all.

A highly sought-after destination for business and leisure travellers alike, the hotel is also home to a stunning new restaurant aiming to be Carltons culinary destination for those seeking a unique and exceptional dining experience. Crowne Plaza Melbourne Carlton is the perfect hub for corporate and social events. Our flexible conference spaces and function rooms are fully equipped with state-of-the art audio-visual technology, while our private dining room offers an exclusive and intimate experience.

As Full Time or Part Time - Night Auditor, you will be responsible for overseeing hotel operations during the night shift. You will be responsible for ensuring that all financial transactions are accurately recorded and that the hotel is in compliance with all legal and regulatory requirements. Additionally, you will be responsible for providing exceptional service to guests during the night shift.

A little taste of your day to day

Every night is different, but you'll mostly be:

• Perform end-of-day accounting and financial reporting procedures, including reconciling room revenues, verifying room rates, posting room charges, and ensuring the accuracy of all financial records.
• Balance all cash, check, and credit card transactions and compile daily financial reports.
• Assist with the check-in and check-out process for guests during the night shift.
• Provide exceptional customer service to guests during the night shift, handling any guest inquiries or complaints and ensuring that all guest needs are met.
• Monitor and maintain the security of the hotel during the night shift, including ensuring that all entrances and exits are secure and that all safety protocols are followed.
• Collaborate with other hotel staff members to ensure that all hotel operations run smoothly during the night shift.

Crowne Plaza Melbourne Carlton is a vibrant cosmopolitan hotel with everything you need to create your perfect urban getaway. Conveniently located close to world-class Universities in the heart of Melbourne's Innovation District. The hotel's ideal location overlooking the beautiful Lincoln Square lets you experience the very best of the local community and beyond, whether visiting for business, leisure, a meaningful gathering, or a blend of all.

A highly sought-after destination for business and leisure travellers alike, the hotel is also home to a stunning new restaurant aiming to be Carltons culinary destination for those seeking a unique and exceptional dining experience. Crowne Plaza Melbourne Carlton is the perfect hub for corporate and social events. Our flexible conference spaces and function rooms are fully equipped with state-of-the art audio-visual technology, while our private dining room offers an exclusive and intimate experience.

As Full Time or Part Time - Night Auditor, you will be responsible for overseeing hotel operations during the night shift. You will be responsible for ensuring that all financial transactions are accurately recorded and that the hotel is in compliance with all legal and regulatory requirements. Additionally, you will be responsible for providing exceptional service to guests during the night shift.

A little taste of your day to day

Every night is different, but you'll mostly be:

• Perform end-of-day accounting and financial reporting procedures, including reconciling room revenues, verifying room rates, posting room charges, and ensuring the accuracy of all financial records.
• Balance all cash, check, and credit card transactions and compile daily financial reports.
• Assist with the check-in and check-out process for guests during the night shift.
• Provide exceptional customer service to guests during the night shift, handling any guest inquiries or complaints and ensuring that all guest needs are met.
• Monitor and maintain the security of the hotel during the night shift, including ensuring that all entrances and exits are secure and that all safety protocols are followed.
• Collaborate with other hotel staff members to ensure that all hotel operations run smoothly during the night shift.

What we need from you

• Associate or bachelor's degree in hospitality or related field preferred.
• 2+ years of experience in hotel operations or accounting preferred.
• Strong attention to detail and accuracy in financial record-keeping.
• Excellent customer service skills, including the ability to handle difficult guest situations with tact and diplomacy.
• Proficient computer skills, including experience with hotel property management systems and financial reporting software.
• Strong communication skills, including the ability to effectively communicate with hotel staff and guests.
• Ability to work independently and efficiently during the night shift.
• Ability to work a flexible schedule, including nights, weekends, and holidays.

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you'll become part of our ever-growing global family.