Night Auditor / Day Reception

Federal Group; Launceston; Presencial; AUD 60.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free onsite car parking

Free daily staff meal

Free uniforms laundered onsite

Staff discounts

Descripción de la vacante

Country Club Tasmania in Launceston is seeking a Night Auditor to oversee overnight operations and audit processes, while supporting the daily operations team with front desk duties and guest services. The role involves check-in/check-out, reservations management and maintaining financial records.

The ideal candidate is autonomous, with strong communication and problem-solving skills, and flexible to a 7-day roster including weekends and evenings.

Formación

• Excellent communication, interpersonal and time management skills.
• Friendly attitude and passion for creating great guest experiences.
• Proven problem-solving skills and the ability to work autonomously, particularly during overnight shifts.
• Experience with hotel reservations software RMS preferred but not essential.
• Previous front office or customer service experience is preferred.
• Ability to multitask and work well under pressure.
• Flexible approach to working hours over a 7-day roster, including weekends, public holidays and evening shifts.

Responsabilidades

• Oversee overnight operations and audit processes.
• Complete routine records and reports relating to trading and revenue.
• Roll the end-of-day process and handle cash/daily balance.
• General reception duties including check-in/check-out, reservations, guest services and phone inquiries.
• Monitor the accuracy of financial transactions and records, ensuring compliance and resolving discrepancies.
• Monitor daily upgrades and VIP services requirements.

Conocimientos

Communication

Interpersonal skills

Time management

Customer service

Problem solving

Front office experience

RMS software

Multitask

Flexible hours

Herramientas

RMS

Descripción del empleo

About Country Club

Set in beautiful parkland, Country Club Tasmania remains Launceston's premier destination for holiday accommodation, dining and entertainment. With 5 restaurants, 4 bars, 88 hotel rooms, 16 suites, 78 villa units, conference and banquet facilities, casino gaming operations, and our new entertainment venue, The Range, plus our Championship Golf Course set to open in December 2026, it's a truly exciting time to join Country Club!

What you can expect in a day in this role:

As a Night Auditor, your main responsibility will be overseeing overnight operations and audit processes, while also providing administrative support to the daily operations team. You'll play a key role in ensuring the hotel runs smoothly during overnight hours and upholding high standards of service. Including but not limited to:

• Complete routine records and reports relating to trading and revenue
• Accurately roll the 'end of day' process & handle cash/daily balance
• General reception duties including the check-in and check-out of guests, reservations, guest services and phone enquiries
• Monitor the accuracy of financial transactions and records, ensure compliance with business procedures, and identify and resolve discrepancies or raise to management as appropriate.
• Monitor daily upgrades and VIP services requirements

While availability for night shifts is a must, you'll also work a range of day shifts across our front office team, giving you plenty of variety and the chance to get to know the whole operation.

What you will bring to the role:

With the ability to work autonomously and strong initiative, we are looking for:

• Excellent communication, interpersonal and time management skills
• A friendly attitude and a genuine passion for creating great guest experiences
• Proven problem-solving skills and the ability to work autonomously, particularly during overnight shifts
• Experience with hotel reservations software RMS preferred but not essential
• Previous experience in a front office role or customer service is preferred
• Ability to multitask and work well under pressure
• A flexible approach to working hours over a 7-day roster, including weekends, public holidays and evening shifts

An appointee to this role may be subject to pre-employment and ongoing screening checks.

What you can expect from us:

An opportunity to be part of a renowned resort known for its quality, warm hospitality, and entertainment in the north. As well as this exceptional opportunity, you will also enjoy:

• Above award-level wages
• FREE onsite car parking and FREE daily staff meal to keep you fuelled and energised
• FREE uniforms, which are also laundered for you onsite
• Opportunities to work with and learn from talented industry leaders
• Access to hundreds of discounts across many brands, helping you save on everyday expenses, including phone bills, fuel and groceries, fashion, restaurants, and entertainment
• Generous discounts across the Federal Hospitality venues in Tasmania for dining and accommodation