Night & Day Front Desk Specialist – Guest Experience

Federalhospitalitycareers; Launceston; Sur place; AUD 60 000 - 75 000; Plein temps

Avantages offerts par ce poste

Free onsite parking

Free daily staff meal

Free uniforms & onsite laundering

Staff discounts across venues

Résumé du poste

Country Club Tasmania in Launceston is seeking a Night Auditor to oversee overnight operations and audit processes while supporting the daily operations team. You will manage end-of-day reporting, cash handling, and guest services with a focus on accuracy and guest satisfaction.

You'll join a premier resort known for its hospitality and entertainment, with opportunities to learn from experienced leaders and contribute to smooth overnight service across our front office.

Qualifications

• Excellent communication, interpersonal and time management skills.
• Genuine passion for creating great guest experiences.
• Proven problem-solving skills and ability to work autonomously, especially during night shifts.
• Experience with RMS reservations software preferred.
• Front office or customer service experience preferred.
• Ability to multitask and work well under pressure.
• Flexible approach to working hours over a 7-day roster, including weekends and holidays.

Responsabilités

• Oversee overnight operations and audit processes; provide admin support to the daily operations team.
• Complete routine records and reports related to trading and revenue.
• Roll the end-of-day process and handle cash/daily balance.
• General reception duties including check-in/check-out, reservations, guest services and phone inquiries.
• Monitor accuracy of financial transactions; ensure compliance with procedures and escalate discrepancies.
• Monitor daily upgrades and VIP services requirements.

Connaissances

Excellent communication

Interpersonal skills

Time management

Problem-solving

Multitasking

Flexible roster

Outils

Hotel reservations software RMS

Description du poste

Country Club Tasmania in Launceston is seeking a Night Auditor to oversee overnight operations and audit processes while supporting the daily operations team. You will manage end-of-day reporting, cash handling, and guest services with a focus on accuracy and guest satisfaction.

You'll join a premier resort known for its hospitality and entertainment, with opportunities to learn from experienced leaders and contribute to smooth overnight service across our front office.