Night Auditor

22320700; Gold Coast City; On-site; AUD 45,000 - 65,000; Full time

Job summary

Marriott International on the Gold Coast is seeking a Front Desk Associate to manage day-end processes, post charges, run night audit backups, and handle guest check-ins and room assignments.

You will operate the telephone switchboard, assist guests with requests, and uphold Marriott’s standards of service and confidentiality in a friendly, professional manner.

This full-time role is based at 71 Sea World Drive, Main Beach, Gold Coast, offering opportunities to deliver memorable guest experiences.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: Less than 1-year related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsibilities

• Complete end-of-day activities including posting charges to accounts, running night audit backup, and rolling the date.
• Process all payment types such as room charges, cash, checks, debit, or credit.
• Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.
• Print contingency lists to have a record of all guests in case of emergency.
• Sell a room/accommodation to guests without reservations based on availability.
• Operate telephone switchboard station, process wake-up calls requests, and relay messages.
• Complete the Room Rate Variance Report.
• Process all guest check-ins and assign rooms.
• Activate or reissue room keys using the electronic key machine.
• Count bank at end of shift and balance receipts according to Accounting specifications.

Skills

Guest service

Communication

Teamwork

Education

High school diploma

Tools

Telephone switchboard

Job description

Additional Information
Job Number26116369
Job CategoryFinance & Accounting
Location71 Sea World Drive, Main Beach, Gold Coast Queen 4217, AustraliaVIEW ON MAP
ScheduleFull Time
Located Remotely?N
Position Type Non-Management

POSITION SUMMARY

Complete end-of-day activities including posting charges to accounts, running night audit backup, and roll the date. Process all payment types such as room charges, cash, checks, debit, or credit. Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges. Print contingency lists to have a record of all guests in case of emergency. Sell a room/accommodation to guests without reservations based on availability. Operate telephone switchboard station, process requests for wake-up calls, and advise guest of any messages. Complete the Room Rate Variance Report. Process all guest check-ins and assign room. Activate or reissue room keys using electronic key machine. Count bank at end of shift and secure bank. Balance and drop receipts according to Accounting specifications.

Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: Less than 1-year related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gatherand connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliverameaningful guest experience, we encourage you to exploreyour next career opportunitywith Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,beginyour purpose,belongto an amazing globalteam, andbecomethe best version of you.