Night Manager

Sheraton Hotels & Resorts; Gold Coast City; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Employee accommodations available

Job summary

Sheraton Hotels & Resorts on the Gold Coast is seeking a Property Manager on Duty to oversee overnight operations and ensure premier hospitality standards are maintained. You will represent property management and actively assist in resolving guest and operational issues to uphold service quality.

The role requires leadership of night shift teams, adherence to safety, and collaboration with the leadership team to prevent recurrence of guest issues.

Qualifications

• High school diploma or GED with 4 years in guest services, front desk, housekeeping, or related area.
• Or a 2-year degree in Hotel/Restaurant Management, Hospitality, Business Administration, or related major with 2 years experience.

Responsibilities

• Oversee property operations during the overnight shift.
• Ensure peak hospitality and service levels during the night shift.
• Resolve guest or property issues and coordinate between departments.

Skills

Leadership

Guest services

Communication

Problem solving

Education

High school diploma / GED + 4 years experience

2-year degree in Hotel/Rest/Business Admin + 2 years experience

Tools

Hotel management systems

Job description

Additional Information

Job Number26116375

Job CategoryRooms & Guest Services Operations

Location71 Sea World Drive, Main Beach, Gold Coast, Queensland, Australia, 4217 VIEW ON MAP

ScheduleFull Time

Located Remotely?N

Position TypeManagement

Job Summary

Serves as the property Manager on Duty and oversees all property operations during the overnight shift. Ensures that the highest levels of hospitality and service are provided during the overnight shift. Represents property management in resolving any guest or property related situation. Personally assisting in resolving any issues and completing tasks.

CANDIDATE PROFILE

Education And Experience

• High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Monitoring Property Operations

• Monitors and ensures compliance with all Guidelines to Operations.
• Ensures all employees are in proper uniform and are properly groomed (grooming standards in employee handbook).
• Ensures employees are working in a safe environment.
• Manages all period-end inventories.

Supporting Profitability and Revenue Goals

• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
• Assists in the response and resolution of all guest issues received directly from guests or from Guest Relations.
• Assists accounts receivable clerk in all aspects of job and in keeping all invoices due below 60 days.
• Monitors that the supervisor is researching/processing all chargebacks and rebates on a timely basis.
• Administers plans and actions to keep chargebacks and rebates to a minimum.
• Ensures all employees are adhering to proper cash handling procedures and monitors overage/shortages.
• Manages employee hours.
• Works with the leadership team of the property to identify and implement action plans to prevent the reoccurrence of guest issues.

Supporting Human Resources Activities

• Promotes participation in property safety-related programs.
• Monitors employee attendance and records absences/tardiness.
• Promotes teamwork and employee morale.
• Keeps employees informed regarding new operational procedures, standards, or programs.
• Assists supervisors in handling employee performance issues (e.g., performance reviews, counseling, and recommendations).
• Ensures all employees have complete knowledge of emergency procedures.
• Encourages employee relations through gifts, parties, outings.
• Creates incentives that will promote better service and profit for the property.
• Assists operations manager in processing employee payroll weekly.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International.

Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.