Night Audit

IHG Hotels & Resorts; Gold Coast City; On-site; AUD 48,000 - 58,000; Part time

Benefits offered by this job

Uniform provided

Hotel room discounts

Training and development

Job summary

IHG Hotels & Resorts’ voco Gold Coast on the Surfers Paradise precinct is seeking a reliable Casual Night Auditor to join our Front Office team. You will balance accounts, handle late check-ins, and support overnight guest needs with a warm, professional touch.

Ideal candidates have Night Audit or Front Office experience, strong attention to detail, and comfort using hotel systems (Opera). Availability for overnights, weekends, and holidays is essential.

Qualifications

• Experience in Front Office or Night Audit roles.
• Strong numerical skills and attention to detail.
• Experience handling cash and guest payments.
• Proficiency with hotel software and daily balance procedures.

Responsibilities

• Greet and assist guests with late check-ins and early check-outs.
• Process room charges and payments accurately.
• Respond to overnight guest enquiries and requests.
• Run nightly audit and balance accounts.
• Prepare end-of-day reports and close procedures.
• Maintain smooth Front Office operations overnight.
• Collaborate with other departments to ensure guest satisfaction.

Skills

Front Office

Night Audit

Attention to detail

Cash handling

Customer service

Communication

Tools

Opera PMS

Job description

IHG Hotels & Resorts – Surfers Paradise QLD

Casual Night Auditor | voco Gold Coast

Ready to own the night?

At voco Gold Coast, we’re looking for a reliable, confident and guest-focused Casual Night Auditor to join our Front Office team.

If you enjoy working independently, have a great eye for detail and know how to deliver a warm welcome no matter the hour, this could be the perfect role for you.

As our Night Auditor, you’ll be an important part of keeping the hotel running smoothly overnight. You’ll balance the day’s accounts, look after our late-night and early-morning guests, and ensure everything is ready for the team when a new day begins.

A little taste of your day-to-day

Every night is different, but you’ll mostly be:

• Welcoming guests and managing late check-ins and early check-outs
• Processing room charges, credit and debit card payments and cash transactions accurately
• Responding to overnight guest enquiries, requests and phone calls
• Running the nightly audit through our property management system and ensuring accounts are balanced
• Preparing reports and completing end-of-day procedures
• Keeping the Front Office running smoothly and professionally throughout the night
• Working closely with other hotel departments to ensure our guests have a great experience

What we need from you

We’re looking for someone who is comfortable taking ownership of the hotel overnight and can provide the friendly, genuine service voco is known for.

You’ll ideally bring:

• Previous experience in Front Office, Night Audit or a similar hotel role
• Strong numerical skills and excellent attention to detail
• Experience handling cash and processing guest payments
• Confidence using computers and hotel property management systems (Opera)
• Strong verbal communication and listening skills
• A calm, professional approach when handling guest enquiries or unexpected situations
• A genuine passion for customer service and creating memorable guest experiences
• Knowledge of hotel operations and the Gold Coast area
• Flexibility and availability to work overnight shifts, including weekends and public holidays

What you can expect from us

We give our people everything they need to succeed.

From a wide range of benefits designed to help you live your best work life, including a full uniform, impressive hotel room discounts and some of the best training in the business, there’s plenty to look forward to when you join our team.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work.

Most importantly, you’ll be joining a supportive hotel team where you’ll have the room to belong, room to grow and room to make a difference.

Sound like you?

If you’re a night owl with an eye for detail, a passion for hospitality and the confidence to keep things running smoothly while the rest of the Gold Coast sleeps, we’d love to hear from you.