Gyms Duty Manager - Newcastle

Jd Gyms; Newcastle; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Staff discount

Job summary

JD Gyms is hiring a Duty Manager in Newcastle to support daily club operations and deliver a safe, welcoming member experience. You will work with the management team to drive membership and commercial objectives while upholding brand standards and safety policies.

This role requires flexibility for early/late shifts, weekends, and a focus on coaching colleagues and maintaining high cleanliness standards across the club.

Qualifications

• Experience leading or supporting colleagues in leisure, fitness or customer‑focussed environments.
• Strong commitment to delivering excellent member service and coaching colleagues.
• Must be qualified to at least Level 2 Gym Instructor.
• Experience contributing to membership growth and commercial performance.
• Experience in operations delivery, people leadership and team development.

Responsibilities

• Take responsibility for day-to-day operational running of the club, including opening/closing duties.
• Flexibility with hours: early mornings, evenings and weekends as required.
• Adhere to Health & Safety policies and JD Gyms procedures.
• Maintain brand standards and deliver safe, welcoming member experiences.
• Conduct safety checks and report defects to keep equipment and building safe.
• Support achievement of membership, revenue and commercial objectives.
• Identify opportunities to grow secondary revenue streams.
• Ensure high standards of cleanliness and assist in maintaining them.

Skills

People leadership

Customer service

Level 2 Gym Instructor

Membership growth

Team development

Job description

Gyms Duty Manager - Newcastle

Want to work for JD Gyms? Of course you do! We are an exciting, award winning gym chain that is quickly expanding across the UK and taking the sector by storm. We invest in fitting out our clubs to create top quality, stylish environments for our members. Excellent class timetables and robust on the ground teams are a key part in delivering our outstanding fitness offering, so we are always on the lookout for fresh talent.

Role overview: As a Duty Manager, you will play an important role in supporting the day-to-day operation of the club. You will help maintain high operational standards, support colleagues and ensure members receive a safe, welcoming and positive experience during every visit. Working closely with the wider management team, you will contribute to achieving membership and commercial objectives while ensuring the club operates efficiently, safely and in line with JD Gyms standards.

We know our colleagues work tirelessly to make JD Gyms the success it is today and in turn, we offer them some amazing benefits including staff Discount On JD Group and other brands within the organisation and personal development opportunities to learn and develop at work.

Responsibilities

• Take responsibility for the day-to-day operational running of the club, including opening and closing duties where required.
• Flexible approach to working hours, including early mornings, evenings and weekends, in line with business needs.
• Ensure that all policies and procedures in both the Health and Safety Employee Policy and Company Procedures Handbook are adhered to.
• Responsible for adhering to and maintaining the JD Gyms Brand Standard.
• Conduct daily, weekly, and monthly safety checks. Report and chase all defects, to ensure the building and its equipment is safe to use.
• Support the achievement of membership, revenue and commercial objectives.
• Identify and support opportunities to grow secondary revenue streams.
• Ensure the gym facility is maintained to a high standard of cleanliness.
• Support General Assistants in maintaining high cleanliness standards across all areas of the club.
• Maintain professional appearance and uniform standards across the team in line with company expectations.
• Deliver outstanding member service through positive and professional interactions.
• Help create a positive, supportive and engaging environment for colleagues and contracted personnel.
• Undertake any other reasonable duties, projects or meetings as required.
• Represent JD Gyms values and standards in all interactions with members and colleagues.

Skills and Experience

• Experience leading or supporting colleagues within a leisure, fitness, hospitality or customer-focused environment.
• Demonstrates a strong commitment to delivering excellent member service and has the ability to support, coach and develop colleagues.
• Must be qualified to at least Level 2 Gym Instructor
• Experience contributing to membership growth, commercial performance, local marketing initiatives and team development.
• Experience supporting operational delivery, people leadership and commercial performance within a leisure or customer-focused environment.

Benefits

• staff Discount On JD Group and other brands within the organisation and personal development opportunities to learn and develop at work

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