Network Support Engineer – Multi-Vendor & Cloud

Forward Networks, Inc.; Central Coast; On-site; AUD 90,000 - 120,000; Full time

Job summary

Forward Networks is seeking a Customer Care Engineer (Technical Support Engineer) in Australia to join a team shaping world-class network reliability and security. You will provide world-class post-sales support and technical leadership to a growing client base across industries.

Ideal candidates have 3+ years in technical customer support, strong networking, cloud or security knowledge, and the ability to cover NAM EST time zones, with a willingness to participate in after-hours on-call

Qualifications

• 3+ years of technical customer support experience.
• Experience in a technical support center assisting diverse customers.
• Ability to cover NAM EST time zones.
• Participation in after-hours on-call rotation.

Responsibilities

• Providing triage, prioritizing, and resolving technical issues for top customers.
• Identifying software bugs, reproducing issues, and testing fixes.
• Collaborating with Forward Engineering teams to resolve issues.
• Escalating unresolved issues and maintaining communications with stakeholders.

Skills

Networking fundamentals

Cloud fundamentals

Security fundamentals

Communication skills

Python scripting

Kubernetes

Education

Bachelor's degree in Computer Science or equivalent

Tools

Python

Kubernetes

Linux

Multi-vendor networking (Arista, Cisco, etc.)

Job description

Forward Networks is seeking a Customer Care Engineer (Technical Support Engineer) in Australia to join a team shaping world-class network reliability and security. You will provide world-class post-sales support and technical leadership to a growing client base across industries.

Ideal candidates have 3+ years in technical customer support, strong networking, cloud or security knowledge, and the ability to cover NAM EST time zones, with a willingness to participate in after-hours on-call