Cloud Support Engineer - Networking & Security

Amazon Inc.; City of Melbourne; Hybrid; AUD 110,000 - 150,000; Full time

Job summary

Amazon Web Services Australia Pty Ltd is seeking a Cloud Support Engineer to join the customer-focused AWS Support team. You will troubleshoot complex cloud issues, mentor junior staff, and collaborate with engineering to improve service delivery, across a hybrid work model near Melbourne or Sydney.

The role emphasizes advanced troubleshooting, customer communication, and global collaboration to help customers optimize their cloud architectures and use AWS services effectively.

Qualifications

• Bachelor’s degree in CS, IT, Engineering, or a related field.
• Strong knowledge of network security (SSL/TLS, firewalls, IDS/IPS).
• Experience with networking and troubleshooting (HTTP/TCP/IP, DNS, routing, load balancing).
• OS knowledge (Windows or Linux).

Responsibilities

• Solve customer cases via phone, email, and chat.
• Apply advanced troubleshooting to tailor solutions for customers.
• Coach/mentor new hires and contribute to training programs.
• Reproduce and resolve issues with engineering teams; drive process improvements.

Skills

Networking troubleshooting

Cloud computing knowledge

Security best practices

Windows/Linux OS knowledge

Education

Bachelor's degree in CS/IT/Engineering or related field

Tools

CloudWatch

Grafana

Datadog

Prometheus

Cisco/Juniper devices

Job description

Amazon Web Services Australia Pty Ltd is seeking a Cloud Support Engineer to join the customer-focused AWS Support team. You will troubleshoot complex cloud issues, mentor junior staff, and collaborate with engineering to improve service delivery, across a hybrid work model near Melbourne or Sydney.

The role emphasizes advanced troubleshooting, customer communication, and global collaboration to help customers optimize their cloud architectures and use AWS services effectively.