Remote Cloud Support Engineer – Linux & Networking

Jobgether SRL; Australia; Remote; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Remote-first work environment

Competitive compensation

Flexible working arrangements within

Professional development and learning

Job summary

Lever, Inc. in Australia seeks a Technical Support Engineer to own customer-impacting incidents from initial investigation through resolution, coordinating with developers, product teams, and account managers to resolve root causes.

This remote-first role combines Linux administration, networking, databases, APIs, and cloud technologies in a diverse tech stack. You will document solutions, improve knowledge bases, and stay updated with platform technologies.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or related technical discipline.
• 3+ years of experience in technical or support engineering.

Responsibilities

• Own technical support tickets end-to-end, investigating incidents, troubleshooting issues, identifying root causes, and delivering solutions.
• Provide guidance on product functionality, configuration, best practices, and processes.
• Diagnose complex issues using Linux administration, logs, networking, databases, APIs, and troubleshooting techniques.
• Maintain ticket records with investigation steps and resolutions.
• Create and improve knowledge-base articles and troubleshooting documentation.

Skills

Linux administration

Networking

Databases

APIs

Cloud technologies

Incident management

English communication

Java

Education

Bachelor’s degree in Computer Science or related field

Tools

CentOS/RHEL

Job description

Lever, Inc. in Australia seeks a Technical Support Engineer to own customer-impacting incidents from initial investigation through resolution, coordinating with developers, product teams, and account managers to resolve root causes.

This remote-first role combines Linux administration, networking, databases, APIs, and cloud technologies in a diverse tech stack. You will document solutions, improve knowledge bases, and stay updated with platform technologies.