Network Support Engineer: Technical Anchor for Key Accounts

Coinscapture; Australia; Remote; AUD 120,000 - 160,000; Full time

Job summary

NetBox Labs is seeking a Customer Support Engineer in Australia to be the technical partner for customers, learning their environments and helping them derive real value from NetBox and the broader product suite.

You will work with network engineers on complex problems, own technical issues end-to-end, and act as the bridge between customer needs and product capabilities. This role reports to the CSE Manager and collaborates with multiple teams.

Qualifications

• Deep knowledge of NetBox, DCIM, IPAM and networking concepts.
• Experience with containerization and orchestration tooling (Docker, Kubernetes).
• Proficient with SQL databases, especially PostgreSQL, and data formats (CSV, JSON).
• Shell scripting and Linux CLI proficiency; SSH access.
• Programming in Python and consuming REST APIs.

Responsibilities

• Be the technical anchor for customers and own end-to-end issues.
• Build familiarity with customer environments and goals.
• Participate in architecture reviews and business reviews with Customer Success Managers.
• Translate customer goals into NetBox workflows and adoption paths.
• Bridge customer needs with product capabilities and roadmaps.

Skills

NetBox knowledge

DCIM/IPAM

Python

REST APIs

Linux command line

SSH

SQL/PostgreSQL

Docker

GitHub/GitLab

Tools

Kubernetes

Prometheus

Grafana

OpenTelemetry

Kafka/MQTT

Job description

NetBox Labs is seeking a Customer Support Engineer in Australia to be the technical partner for customers, learning their environments and helping them derive real value from NetBox and the broader product suite.

You will work with network engineers on complex problems, own technical issues end-to-end, and act as the bridge between customer needs and product capabilities. This role reports to the CSE Manager and collaborates with multiple teams.