Operations Controller

Kinetic; Townsville City; On-site; AUD 70,000 - 90,000; Full time

Job summary

Kinetic is Australia’s leading bus operator delivering safe, reliable services across Queensland. The Operations Controller will coordinate driver and vehicle movements, monitor live network KPIs, and provide real-time support during incidents to keep services on track.

You’ll work with cross-functional teams, adapt quickly to disruptions, and communicate clearly with drivers, authorities and stakeholders to ensure seamless service delivery.

Qualifications

• Previous experience in scheduling, network operations, transport coordination, or a similar operational role.
• Excellent coordination, communication, and decision-making skills.
• Ability to work shift work and adapt to changing operational demands.

Responsibilities

• Monitor and manage live transport network KPIs to ensure on-time service.
• Provide real-time support to drivers during incidents and emergencies.
• Collaborate to adjust operations in response to disruptions.
• Record and elevate incidents with accurate system documentation.
• Support managers to implement business plans and strategic objectives.

Skills

Scheduling

Network operations

Transport coordination

Decision making

Communication

Incident response

Stakeholder engagement

Attention to detail

Tools

MR driver's license

QLD Drivers Authority

Job description

The opportunity:

Be the Heart of Real-Time Operations!

Kinetic is seeking a proactive Operations Controller to support live transport operations. In this role, you’ll coordinate driver and vehicle movements, respond to incidents, and help maintain reliable services.

We welcome candidates from a range of backgrounds whether you have direct experience in transport operations or bring transferable skills from fast-paced environments such as logistics, emergency services, customer service, or operations coordination.

If you can stay calm under pressure, communicate clearly, and make sound decisions in real time, you’ll play a key role in delivering safe and efficient services.

2 Positions available

1 x Permanent Part-Time | 7-Day Roster | Garbutt location

1 x Full-Time | 7-Day Roster | Garbutt location

About the role:

• Monitor and manage live transport network KPIs, ensuring on-time and reliable service
• Provide real-time support to drivers during incidents and emergencies
• Collaborate to adjust operations in response to disruptions
• Record and elevate incidents and maintain accurate system documentation
• Assist Managers to implement business plans and strategic objectives
• Manage and update operational systems, ensuring accurate and timely data entry
• Communicate with stakeholders, including emergency services and authorities, when required

About you:

• Ability to work shift work
• Previous experience in scheduling, network operations, transport coordination, or a similar operational role
• Excellent coordination, communication, and decision-making skills
• Proven ability to manage schedules and adapt quickly to changing operational demands
• Competence in accurately recording incidents and escalating issues when necessary
• Confidence in supporting frontline drivers during incidents and emergency situations
• Demonstrated ability to follow policies and procedures
• Experience in engaging with external stakeholders to manage service delivery and disruptions
• Strong attention to detail with well-developed problem-solving abilities
• A MR driver’s licence or a willingness to obtain
• QLD Drivers Authority is preferredor a willingness to obtain
• Current First Aid certificate is preferable or a willingness to obtain
• Working with Children Check or a willingness to obtain
• Be able to pass a pre‑employment functional and drug & alcohol clearance

About us:

Kinetic is Australia and New Zealand’s largest and most diverse bus operator, moving more than 100 million passengers per year across some of the most recognisable names in bus transport. We deliver these services through our team of over 7300 people and fleet of over 4900 buses.

As a business who genuinely cares about our customers, our people, and our environment, we are industry leaders in delivering zero-emission technology, investing in our communities, training and developing our people, and providing an inclusive workplace which reflects the communities we serve.

Kineticis proud to be anEqual Opportunity Employerand reflect the community we serve. We invite all suitably qualified persons of all sexualities, genders and cultures, including Aboriginal and Torres Strait Islander Peoples, to apply.