System Admin | NOC Engineer

Paxus; Melbourne; Presencial; AUD 70 000 - 100 000; Tempo integral

Resumo da oferta

Paxus is seeking a Systems Engineer II to join our Melbourne NOC team. You will monitor and resolve alarms, support production environments, and ensure critical infrastructure meets stringent SLAs.

The role blends Linux/Unix administration with Cisco/Juniper networking and requires proactive, customer-focused problem solving. The successful candidate will handle incident triage, scripting, and routine patching while working with ServiceNow, Netcool/Nagios, and Confluence tools.

Qualificações

• Bachelor's degree in a technical field or equivalent experience.
• CCNA or RHCSA certification.
• 1–3 years of networking or systems support experience.
• Experience with LAN/WAN environments and troubleshooting.
• Experience with Unix/Linux and Windows operating systems.
• Experience with TCP/IP, DNS, NetFlow, SNMP and internet protocols.
• Experience with IP addressing and TCP/UDP ports.
• Experience with BGP and OSPF routing protocols.
• Previous experience in a Network Operations Centre.
• Experience with router and switch infrastructure.
• Experience with network monitoring and administrative tools.
• Familiarity with DDoS attacks.
• Experience with Linux command line and VIM editing.
• Experience as a System Administrator and/or Network Administrator.
• Strong problem-solving and customer service skills.
• Strong written and verbal communication skills.

Responsabilidades

• Troubleshoot and support Enterprise Linux-based production systems and infrastructure.
• Diagnose Tier I/II issues on Production systems using standard Linux commands.
• Troubleshoot Linux/Unix service and run-time symptoms.
• Manage Linux file systems and analyse logs.
• Conduct routine Enterprise patching of production/non-production environments.
• Develop scripts using Python or similar tooling.
• Handle inquiries from customers via telephone, email, or ticketing system.
• Monitor alarms via Netcool/Nagios.
• Escalate issues with timely triage and escalation when needed.
• Publish information to knowledge bases (Confluence, Wiki).
• Adhere to SLA, OLA and internal processes.
• Track interactions in the ticketing system and route tickets appropriately.
• Escalate issues promptly and aim for first-contact resolution.
• Propose process improvements for efficiency.
• Maintain positive relationships with customers and colleagues.
• Communicate clearly and promptly with customers.

Conhecimentos

Linux Admin

Networking

Cisco

Juniper

Python

TCP/IP

ServiceNow

Documentation

Formação académica

Bachelor's degree in technical field

CCNA or RHCSA

Ferramentas

Netcool

Nagios

ServiceNow

Confluence

Descrição da oferta de emprego

Job Description:
A Systems Engineer II is a technical position that requires an individual to work as part of a TEAM in the 24x7 Network Operations Centre (NOC), where they will be expected to follow direction while performing most tasks on their own. Tasks involve working with and supporting the NOC 24x7 team, supporting the client's production, QA and Development environments and ensuring the client's critical infrastructure adheres to its stringent SLA requirements. An Engineer II's primary responsibility will be to monitor and/or resolve alarms, open corresponding tickets, diagnose and document the issue, take escalations from junior engineers, follow SOPs, and elevate as needed.

The proper skill set for this position will consist of a combination of System Administration (Linux/Unix) and Network (Cisco and Juniper) troubleshooting capabilities.

The right candidate will be a self-starter, highly motivated, as well as a processes and procedures individual.

Location: Melbourne; also open to candidates who can relocate to Melbourne

Areas of Responsibility:

• Troubleshoot and Support Enterprise Linux-based production systems and infrastructure, including physical and virtual server infrastructure.
• Utilise standard Linux shell commands to diagnose Tier I/II issues on Production systems, including file systems, running processes, system utilisation, and network conditions.
• Troubleshoot Linux/Unix service and run-time symptoms using standard Linux commands.
• Competency in managing Linux file systems and retrieving and analysing logs.
• Conduct routine Enterprise patching of production/non-production environments.
• Develop scripts using operational tools such as Python, Splunk, or other scripting languages and tools.
• Handle inquiries received from customers by telephone, email, or ticketing system (ServiceNow).
• Monitor system and network alarms via Netcool/Nagios.
• Perform research, analysis and isolation of alarms that require escalation, additional research and/or triage.
• Publish information to the knowledge base. (Confluence, Wiki)
• Adhere to Service Level Agreements (SLA), Operational Level Agreements (OLA) and internal processes.
• Track all interactions within the ticketing system. Route tickets to appropriate internal departments for further assistance.
• Escalate issues in a timely manner.
• Attempt to resolve issues on first contact.
• Where applicable, enhance processes to be more effective and efficient.
• Establish and maintain positive working relationships with internal and external customers.
• Effectively communicate with our customers by composing accurate, prompt replies to customer email and phone inquiries.
• Display consistent professional demeanour and clarity when interacting internally and externally.
• Adhere to attendance policy.

Experience / Qualifications:
Required:

• Bachelor's degree in a technical field or equivalent experience
• CCNA or RHCSA certification
• 1 - 3 years of networking or systems support experience
• Experience with LAN/WAN environment and troubleshooting.
• Experience with Unix/Linux and Windows operating systems.
• Experience with TCP/IP, DNS, NetFlow, SNMP and internet protocols.
• Experience with IP addressing and TCP/UDP ports.
• Experience with BGP and OSPF routing protocols.
• Previous experience in a Network Operations Centre
• Experience with router and switch infrastructure.
• Experience with a variety of network monitoring and administrative tools.
• Familiarity with DDoS attacks.
• Experience with Linux command line and VIM editing.
• Experience as a System Administrator and/or Network Administrator.
• Troubleshooting and problem-solving skills.
• Strong interpersonal and customer service soft skills.
• Strong verbal and written communication skills.

Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process, including the application form in an alternate format, please contact me on the above contact details.