Customer Service Trainer (QLD)

Nexigen Digital; Southport; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

On-site meals

Snack bar

Drinks fridge

Private gym

Wellness centre

On-site barber

Job summary

Nexigen Digital in Australia is seeking an enthusiastic Customer Service Trainer to onboard new employees, deliver initial training, and develop training materials.

You will run ongoing coaching, create and update documentation, and provide feedback to improve team knowledge and performance, while assisting with on-floor questions.

The role includes on-site meals, snack bar access, a private gym, wellness facilities, and an on-site salon, contributing to a collaborative work culture.

Qualifications

• Passionate about education and coaching.
• Experience in onboarding/training is beneficial.
• Strong communication and feedback skills.

Responsibilities

• Onboard new employees.
• Provide initial training and support.
• Create and maintain documentation and training courses.
• Conduct ongoing training and give constructive feedback.
• Assist with answering general questions from the team on the floor.

Skills

Coaching

Training delivery

Documentation

Job description

About Nexigen Digital

We are Australia’s largest privately-owned group of online service providers, which includes brands such as VentraIP, Synergy Wholesale and Intaserve.

Every day, our all-Australian team delivers exceptional service and outstanding support to our 400,000+ customers who choose us for their domain names, website hosting and online presence.

Over the past seventeen years, we have been constant game-changers, industry innovators, award winners, and community leaders - and now is your chance to join our team.

Joining our Customer Service team

We are looking for people who have a real passion for training and coaching, and thrive on developing and improving the team. You will be responsible for all team member education and ongoing training under the guidance and direction of the Customer Service Manager.

The position

• Responsible for onboarding new employees.


• Providing initial training and support.


• Creating and maintaining documentation and training courses.


• Performing ongoing training and providing constructive feedback to improve team members’ knowledge and performance.


• Assisting with answering general questions from the team on the floor.

The right person (is it you?)

We are looking for someone who is passionate about education, coaching, and empowering team members. While prior training experience is beneficial, a strong drive to support others and continuously improve team performance is essential.

The Benefits of Working With the Nexigen Digital Team

We pride ourselves on our unique facilities and team culture, and a top-down mandate to take care of the people who take care of our customers. There's a reason we were awarded “Employer of Choice” in the Australian Business Awards.

Some of the office perks include:

• A weekly selection of delicious meals prepared in our on-site kitchen for breakfast and lunch.


• A fully-stocked snack bar featuring an assortment of chips, chocolates, nuts, protein bars and fresh fruit.


• A drink fridge loaded with an assortment of soft drinks, juices and water.


• A fully equipped private gym with weekly on-site personal training sessions.


• A team wellness centre with a soundproof gaming stadium featuring an 85” 4K TV, racing car simulator, pinball machine, arcade machine, and air hockey table.


• An on-site salon where our resident barber and stylist provide free haircuts on a regular basis.

Please note that due to strict security requirements, the successful applicant will be required to complete a National Police Check as a condition of employment.