Customer Service Trainer (VIC)

Nexigen Digital; City of Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Meals on site

Snack bar

Fully equipped gym

Wellness centre with gaming

On-site barber

Job summary

Nexigen Digital in Melbourne is seeking a Customer Service trainer to onboard new staff and spearhead ongoing learning. You will design training materials, deliver sessions, and maintain documentation to uplift team performance.

Strong communication, a passion for teaching, and the ability to adapt to different learning styles are essential for success in this role. The position emphasizes coaching and continuous improvement within a busy service environment.

Qualifications

• Passion for education, coaching, and empowering others.
• Excellent communication with the ability to explain complex topics clearly.
• Experience designing and delivering onboarding and training materials.

Responsibilities

• Onboard new employees and provide initial training and support.
• Create and maintain documentation and training courses.
• Deliver ongoing training and give constructive feedback to enhance knowledge and performance.
• Assist with answering general questions from the team on the floor.

Skills

Coaching

Mentoring

Training delivery

Onboarding design

Communication

Learning styles

Job description

About Nexigen Digital

We are Australia’s largest privately‑owned group of online service providers, which includes brands such as VentraIP, Synergy Wholesale and Intaserve.

Every day, our all‑Australian team delivers exceptional service and outstanding support to our 400,000+ customers who choose us for their domain names, website hosting and online presence.

Over the past seventeen years, we have been constant game‑changers, industry innovators, award winners, and community leaders - and now is your chance to join our team.

Joining our Customer Service team

We are looking for people who have a real passion for training and coaching, and thrive on developing and improving the team. You will be responsible for all team member education and ongoing training under the guidance and direction of the Customer Service Manager.

The position

• Responsible for onboarding new employees.
• Providing initial training and support.
• Creating and maintaining documentation and training courses.
• Performing ongoing training and providing constructive feedback to improve team members’ knowledge and performance.
• Assisting with answering general questions from the team on the floor.

The right person (is it you?)

We are looking for someone who is passionate about education, coaching, and empowering team members. While prior training experience is beneficial, a strong drive to support others and continuously improve team performance is essential.

To succeed in this role, we are looking for people with the following attributes:

• A passion for coaching, mentoring, and developing others.
• Strong communication skills and the ability to explain complex topics clearly.
• An enthusiastic and engaging approach to training.
• Capability to adapt training methods to suit different learning styles.
• A commitment to continuous improvement and team growth.

Any previous experience in the following areas would be highly regarded:

• Designing and delivering onboarding and training courses.
• Creating instructional documentation and educational materials.
• Customer service and technical support best practices.
• Assessing skills and providing constructive feedback.Knowledge of web hosting, domains, and billing‑related topics.

The Benefits of Working With the Nexigen Digital Team

Aside from being awarded “Employer of Choice” in the Australian Business Awards, we are often referred to as the Google of south‑east Melbourne thanks to our unique facilities and team culture, and a top‑down mandate to take care of the people who take care of our customers.

Some of the office perks include:

• A weekly selection of delicious meals prepared in our on‑site kitchen for breakfast and lunch.
• A fully‑stocked snack bar featuring an assortment of chips, chocolates, nuts, protein bars and fresh fruit.
• A drink fridge loaded with an assortment of soft drinks, juices and water.
• A fully equipped private gym with weekly on‑site personal training sessions.
• A team wellness centre with a soundproof gaming stadium featuring an 85” 4K TV, racing car simulator, pinball machine, arcade machine, and air hockey table.
• An on‑site salon where our resident barber and stylist provide free haircuts on a regular basis.

Please note that due to strict security requirements, the successful applicant will be required to complete a National Police Check as a condition of employment.