Network Customer Support Engineer

Point One Navigation, Inc.; City Of Kalgoorlie-Boulder; On-site; AUD 90,000 - 120,000; Full time

Job summary

Fugro seeks an IT Support Engineer for Remote Operations & Connectivity to support marine operations across the APAC region from Perth. You will deliver hands-on L1/L2 IT/OT support for remote operations, monitor and resolve incidents, and maintain system documentation while collaborating with global Deployment and ROC teams.

The role involves occasional travel to vessels and ROC locations to support operational needs and project requirements.

Qualifications

• Experience providing hands-on L1/L2 IT/OT support for remote operations.
• Ability to monitor, troubleshoot and resolve incidents in real-time across multiple systems.
• Strong documentation skills and cross-functional collaboration with global teams.

Responsibilities

• Provide hands-on L1/L2 IT/OT support for Remote Operations Centre and vessel operations.
• Monitor, troubleshoot and resolve incidents, acting as escalation point for complex issues.
• Document systems, networks, and procedures; support maintenance and updates.
• Collaborate with global teams, vendors and stakeholders to deploy and improve remote operations solutions.

Skills

L1/L2 support

IT/OT

Remote operations

Monitoring

Incident management

Technical documentation

Vendor collaboration

Education

Bachelor's degree in IT/Engineering

Tools

Monitoring platforms

Job description

IT Support Engineer - Remote Operations & Connectivity

We are seeking an experienced IT Support Engineer – Remote Operations & Connectivity to join our Perth-based team, supporting Fugro’s marine operations across the APAC region as part of the wider global Remote Operations Centre (ROC) environment. In this hands‑on L1/L2 role, you will provide technical support across systems, infrastructure, communications, and monitoring platforms that enable vessel operations, offshore survey activities, field teams, and geodata workflows.

Working closely with local and international Deployment and ROC teams, you will contribute to the implementation, optimisation, and support of remote operations solutions, including system and network deployments within ROC and Techshop facilities. The role also includes occasional regional travel to vessels and ROC locations to support operational and project requirements. Your duties include:

• Deliver hands‑on L1/L2 IT/OT support for Remote Operations Centre, ensuring stable and reliable systems and connectivity;
• Monitor, troubleshoot, and resolve incidents/service requets serving as an escalation point for complex issues related to critical remote operations services;
• Act as the first‑point contact for applications and technical guidance/recommendations supporting Remote Operations Center and vessel operations;
• Perform scheduled maintenance activities, including patching, software updates, endpoint support, account administration, system audits and backup validation;
• Assess and enhance remote operations systems and connectivity by identifying performance issues, risks & improvement opportunities, and supporting solutions implementation;
• Maintain clear and up‑to‑date technical documentation, including inventory, system diagrams, network schematics, and tool inventories;
• Collaborate with global teams, vendors, and operational stakeholders to deploy solutionsand drive continuous improvement.

Who are we

We are Fugro, the world’s leading Geo‑data specialist, focused on collecting and analysing data about the Earth’s surface and the structures built upon it. With clients spanning land, sea, and space, our respected reputation is grounded in valuing our employees as our greatest asset, a