NDIS Support Coordinator - Experienced

seek.com.au; Gold Coast City; Hybrid; AUD 65,000 - 75,000; Full time

Job summary

seek.com.au is seeking an experienced NDIS Support Coordinator for the Gold Coast or South East Queensland area, with a work-from-home setup and face-to-face meetings as required. You will manage caseloads, assist participants with NDIS plans, and coordinate supports with providers.

Essential requirements include NDIS knowledge, 2+ years as a Support Coordinator, and strong communication skills. The role demands excellent time management and stakeholder engagement, with a collaborative team

Qualifications

• NDIS knowledge including legislation, regulations and practices (Essential)
• Minimum 2 years experience as a Support Coordinator (Essential)
• Excellent time management and prioritisation skills
• Strong written and verbal communication skills
• Proficiency in MS Outlook and Teams

Responsibilities

• Managing an assigned caseload of participants
• Supporting participants to understand their NDIS plans and goals
• Coordinating supports by connecting participants with suitable service providers
• Building participants’ capacity to maintain service relationships
• Delivering services in alignment with NDIS plans and service agreements
• Establishing, monitoring, and reviewing NDIS budget forecasts
• Monitoring and assessing participant progress toward goals
• Writing and maintaining accurate reports in line with NDIS compliance obligations
• Building strong rapport with participants and key stakeholders (families, Allied Health professionals, and service providers)
• Maintaining regular communication with participants and stakeholders
• Using a participant-led, strengths-based approach to support independence and confidence

Skills

NDIS knowledge

NDIS Support Coordinator experience

Time management

Written and verbal communication

Stakeholder engagement

Outlook/Teams proficiency

General computer literacy

Tools

Microsoft Outlook

Microsoft Teams

Job description

Experienced NDIS Support Coordinator – Gold Coast or South East Queensland only/Work From Home

We are a fast-growing and leading Support Coordination and Specialist Support Coordination provider based on the Gold Coast. Due to continued growth, we are seeking 'Experienced Support Coordinators' to join our dedicated and innovative team.

Our team consists of passionate and experienced professionals who are committed to supporting participants to live the lives they choose. We pride ourselves on delivering high-quality, participant-focused services and fostering a supportive team culture.

This is a full-time, flexible work-from-home position, with the requirement that the successful applicant resides on the Gold Coast or South East Queensland to attend face-to-face meetings with participants and stakeholders as required.

Key Responsibilities

• Managing an assigned caseload of participants
• Supporting participants to understand their NDIS plans and goals
• Coordinating supports by connecting participants with suitable service providers
• Building participants’ capacity to maintain service relationships
• Delivering services in alignment with NDIS plans and service agreements
• Establishing, monitoring, and reviewing NDIS budget forecasts
• Monitoring and assessing participant progress toward goals
• Writing and maintaining accurate reports in line with NDIS compliance obligations
• Building strong rapport with participants and key stakeholders (families, Allied Health professionals, and service providers)
• Maintaining regular communication with participants and stakeholders

Using a participant-led, strengths-based approach to support independence and confidence

About You

• Demonstrated knowledge and experience of the NDIS, including legislation, regulations, policies, and practices (Essential requirement)
• Previous experience working as an NDIS Support Coordinator (Essential requirement)
• Strong interpersonal and stakeholder engagement skills
• Proven ability to achieve KPIs
• Proven ability to meet administrative, reporting, and compliance requirements
• Excellent time management and prioritisation skills
• Strong written and verbal communication skills
• A commitment to continuous learning and professional development
• Proficiency in Microsoft Outlook and Teams
• Intermediate to advanced computer literacy

Requirements

• Minimum 2 years’ experience as a Support Coordinator - 'Essential'
• NDIS Worker Screening Check
• Working with Children Check (Blue Card)
• Reliable vehicle with comprehensive car insurance
• Full-time, flexible hours (weekdays only)
• Work-from-home position - Must reside on the Gold Coast or South East Queensland
• Access to internal and external training and professional development
• Ongoing workplace mentoring
• Employee Bonus Reward Scheme
• Salary Sacrificing / Novated Lease Program
• Employee Assistance Program
• Supportive and collaborative team culture

Salary: SCHADS Award Level 4 + Leave Loading + QLeave + Superannuation + Bonus Reward Scheme