NDIS Support Coordinator

Healing Care Support Services; City of Melbourne; Hybrid; AUD 21,000 - 34,000; Full time

Benefits offered by this job

Flexible working arrangements

Primarily remote work

15–25 hours per week initially

$55.00 per hour plus super

Hours and caseload growth potential

Direct support and collaboration with/

Job summary

Healing Care Support Services in Melbourne is seeking an experienced NDIS Support Coordinator to join as a contractor. You will manage a varied caseload, support participants with complex needs, and work closely with the Director to deliver person-centred outcomes.

This primarily remote role offers about 15–25 hours per week to start, with potential to grow as the business expands. You will attend face-to-face visits across Melbourne when required and collaborate with families, carers and

Qualifications

• Minimum 12 months' NDIS Support Coordination experience.
• Qualifications in Social Work, Community Services, Allied Health, Disability or related field.
• Current NDIS Worker Screening Check and Working with Children Check.
• Ability to work remotely and attend face-to-face visits across Melbourne when required.

Responsibilities

• Support participants to understand and implement their NDIS plans.
• Help participants exercise choice and control.
• Build strong, respectful relationships with participants, families and carers.
• Respond promptly and professionally to participants, families, providers and care team members.
• Follow up participant needs, concerns and outstanding actions in a timely manner.
• Connect participants with suitable and high-quality service providers.
• Liaise with allied health professionals, support providers, plan managers and other stakeholders.
• Monitor NDIS funding, plan utilisation, goals and support needs.
• Review and negotiate service agreements.
• Identify gaps in supports and respond proactively to issues.
• Prepare progress reports and documentation for NDIA reassessments and reviews.
• Maintain clear, accurate and timely case notes.

Skills

NDIS knowledge

Time management

Client-focused

Communication

Independent worker

Education

Relevant qualification in Social Work, Community Services, Allied Health, Disability, Mental Health or related field

Job description

Healing Care Support Services
Location: Remote, with face-to-face visits across the Melbourne area when required
Engagement: Contractor
Hours: Approximately 15-25 hours per week initially, with the possibility to increase as the role develops and the business grows
Rate: $55.00 per hour plus super

NDIS Support Coordinator – Contractor Role | Flexible Hours

Healing Care Support Services is a small, growing and values-driven NDIS provider based in Melbourne.

We pride ourselves on genuine care, strong relationships, professionalism and achieving meaningful outcomes for the people we support.

We are looking for an experienced NDIS Support Coordinator to join our team in a flexible contractor role. This is a great opportunity for someone who enjoys working independently, values genuine participant relationships and would like to grow with a supportive and developing business.

About the Role

You will work closely with the Director to support a varied caseload of NDIS participants, including participants with complex support needs.

The role will initially be approximately 15–25 hours per week, with the opportunity for hours to increase as your caseload develops and the business continues to grow.

The position is primarily remote, however you will also be required to attend face-to-face participant visits and meetings across Melbourne and surrounding suburbs when needed.

We are looking for someone who can confidently manage their own workload while knowing support is available when required.

Most importantly, we are looking for someone who genuinely cares about the participants they support. Someone who listens, responds to participant needs, follows things through and understands how important timely communication is to participants, families and care teams.

Key Responsibilities

• Supporting participants to understand and implement their NDIS plans
• Helping participants exercise choice and control
• Building strong and respectful relationships with participants, families and carers
• Responding promptly and professionally to participants, families, providers and care team members
• Following up participant needs, concerns and outstanding actions in a timely manner
• Connecting participants with suitable and high-quality service providers
• Liaising with allied health professionals, support providers, plan managers and other stakeholders
• Monitoring NDIS funding, plan utilisation, goals and support needs
• Reviewing and negotiating service agreements
• Identifying gaps in supports and responding proactively to issues
• Preparing progress reports and documentation for NDIA reassessments and reviews
• Maintaining clear, accurate and timely case notes
• Managing your own caseload and following tasks through to completion
• Supporting participants with complex needs where required

About You

We are looking for someone who is warm, reliable, organised and confident in their role.

Most importantly, we are looking for someone who is compassionate, attentive and participant-focused. Someone who takes the time to understand each participant’s individual needs, responds promptly when support is required, and builds strong, respectful relationships with participants, families and care teams.

You will ideally:

• Be compassionate, attentive and participant-focused
• Be responsive and understand the importance of prompt communication
• Take the time to understand each participant’s individual needs, goals and circumstances
• Build strong and respectful relationships with participants, families and care teams
• Follow up calls, emails, concerns and outstanding actions in a timely manner
• Take ownership of tasks and follow them through to completion
• Have at least 12 months' experience working as an NDIS Support Coordinator
• Have a strong understanding of the NDIS and Support Coordination role
• Be confident managing your own caseload
• Have strong communication and relationship-building skills
• Be proactive, dependable and able to work independently
• Have excellent written communication and documentation skills
• Be comfortable working with participants who may have complex support needs
• Enjoy problem-solving and working collaboratively with families and providers
• Value meaningful participant outcomes
• Be interested in growing professionally alongside a developing business

Essential Requirements

To be considered for this role, you will need:

• Minimum 12 months' NDIS Support Coordination experience
• Relevant qualification in Social Work, Community Services, Allied Health, Disability, Mental Health or a related field
• Current NDIS Worker Screening Check
• Current Working with Children Check
• Australian Business Number (ABN)
• Appropriate contractor insurances
• Ability to work remotely
• Ability to attend face-to-face visits across Melbourne and surrounding suburbs when required
• Strong organisational and documentation skills

What We Offer

• Flexible working arrangements
• Primarily remote work
• Approximately 15–25 hours per week initially
• $55.00 per hour plus super
• Opportunity for hours and caseload to increase as the business grows
• Direct support and collaboration with the Director
• A small, supportive and friendly team
• Meaningful work with a strong focus on participant outcomes
• The opportunity to contribute to and grow with Healing Care Support Services