NDIS Support Coordinator

CoAbility Pty; Melbourne; On-site; AUD 75,000 - 95,000; Full time

Benefits offered by this job

BYOD allowance

Flexible hours

Regular supervision

Job summary

CoAbility is seeking an experienced Support Coordinator to manage a Level 2 and Level 3 caseload from Melbourne’s South East. The role is primarily work from home with occasional face-to-face meetings, based around Oakleigh in the south-east of Melbourne.

You will turn plans into progress, keeping participants in the driver’s seat while building capacity, and connecting with providers to negotiate service agreements. A strong NDIS background and affirming practice are essential.

Qualifications

• At least 2 years' experience delivering NDIS Support Coordination.
• Tertiary qualification in Social Work, Community Services, Allied Health or related field.
• Current NDIS Worker Screening Check and Working with Children Check.
• A valid Victorian Driver's Licence and access to a comprehensively insured vehicle.
• Private home office with reliable internet, own laptop and mobile phone (BYOD allowance).

Responsibilities

• Turn plans into progress: lead complex plans so funding becomes real-life progress.
• Ensure participants stay in the driver’s seat with clear information to exercise control.
• Build participants' skills and confidence to manage supports independently over time.
• Connect participants with high-quality providers and negotiate service agreements.
• Write progress reports showing goal attainment to support funding decisions.

Skills

NDIS knowledge

Independent work style

Education

Tertiary qualification in Social Work, Community Services, Allied Health or related field

Job description

Since 2017, CoAbility has been a leader in values-led, independent Support Coordination. As a proudly women- and queer-owned provider, we specialise in delivering safe, affirming, and culturally competent support to NDIS participants. We are looking for experienced professionals who share our commitment to participant-led support.

About CoAbility

Since 2017, CoAbility has been a leader in values-led, independent Support Coordination. As a proudly women- and queer-owned provider, we specialise in delivering safe, affirming, and culturally competent support to NDIS participants. We are looking for experienced professionals who share our commitment to participant-led support.

The Opportunity

We are seeking an experienced Support Coordinator to take on an established Level 2 and Level 3 caseload in Melbourne's South East region. You'll step in, build trust and ensure continuity of support from day one.

The role is primarily work from home, with occasional face-to-face meetings with participants and stakeholders, so we are looking for candidates based in and around the Oakleigh area.

This is not an entry-level position. It requires deep working knowledge of the NDIS and Support Coordination.

Key Responsibilities

• Turning plans into progress: You'll take the lead on complex plans, cutting through the NDIS jargon so funding turns into real-life progress, and participants reach the goals that actually matter to them.

• Choice and self-direction: You'll keep participants in the driver's seat, giving them the clear information they need to make informed decisions and exercise genuine control over their supports.

• Building capacity: You'll work alongside participants to build their skills and confidence in managing their own supports, so they become more independent and less reliant on coordination over time.

• Connecting and negotiating: You'll link participants with high-quality providers and negotiate service agreements that put the participant first.

• Reporting with purpose: You'll write progress reports that clearly show goal attainment, giving the NDIA the evidence it needs to support the funding and supports participants require into the future.

About You

You're an experienced Support Coordinator who knows the NDIS well and genuinely cares about helping participants get the most out of their plans. You build trust easily with participants, families and providers, and you bring an affirming, respectful approach to your work with LGBTQIA+, First Nations and CALD communities.

You'll work independently from home and step straight into an established caseload, so you're a natural self-starter who is motivated, organised, and comfortable structuring your own day. You don't wait for work to come to you; you take initiative, follow things up and keep your participants' plans moving. You also know when to reach out for help, and you welcome support and supervision as part of your practice.

What you'll need

• At least 2 years' experience delivering NDIS Support Coordination

• A tertiary qualification in Social Work, Community Services, Allied Health or a related field

• A current NDIS Worker Screening Check and Working with Children Check

• A valid Victorian Driver's Licence and access to a comprehensively insured vehicle

• A private home office space with a reliable internet connection, and your own laptop and mobile phone (supported by a BYOD allowance)

Why join CoAbility?

At CoAbility, you can focus on what you do best. We're a boutique, independent team, and because we don't provide competing NDIS services such as Plan Management or Support Work, there's no conflict of interest. Your advice to participants is always about what's right for them, nothing else.

We value experienced practitioners and pay above award to reflect that. You'll have flexible hours and the freedom to work from home, along with a Bring Your Own Device allowance to support your setup. We handle intake and compliance behind the scenes, so you can focus on the work that matters, with regular supervision and genuine support from a team that knows Support Coordination inside out.

As a proudly women- and queer-owned business, we've built a workplace where affirming practice isn't a policy; it's who we are.