NDIS Service Delivery Specialist: Coordination & Participant Support

Stacey Fear; Townsville City; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Ongoing training and development

Permanent full-time position

Job summary

Hays Recruitment Townsville partners with an established NDIS provider in Townsville to support service delivery for participants. This role combines coordination, administration and participant-focused support within a busy environment.

You will utilise NDIS knowledge and strong organisational skills to manage priorities and ensure quality outcomes for participants and their families, while contributing to a collaborative team culture and ongoing professional development.

Qualifications

• Demonstrated experience within the NDIS sector.
• Experience in senior support, team leadership, service coordination or rostering coordination.
• Strong knowledge of NDIS processes and participant supports.
• Excellent organisational and multitasking abilities.
• Proficient with rostering and administration systems.
• Current Driver Licence, Blue Card/NDIS clearance, and police check.

Responsibilities

• Support day-to-day service delivery operations.
• Assist with scheduling, rostering and appointment coordination.
• Maintain participant records and data entry.
• Troubleshoot operational challenges with a proactive approach.
• Support meetings and daily operational activities.
• Communicate with participants, families, staff and stakeholders.
• Contribute to smooth delivery of participant services and supports.
• Participate in rotating on-call roster after onboarding.

Skills

NDIS knowledge

Scheduling & rostering

Documentation

Communication

Driver Licence

NDIS Worker Screening

Police Check readiness

Tools

Rostering software

Administration systems

Job description

Hays Recruitment Townsville partners with an established NDIS provider in Townsville to support service delivery for participants. This role combines coordination, administration and participant-focused support within a busy environment.

You will utilise NDIS knowledge and strong organisational skills to manage priorities and ensure quality outcomes for participants and their families, while contributing to a collaborative team culture and ongoing professional development.