Ndis Service Delivery Assistant

Stacey Fear; Townsville City; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Ongoing training and development

Permanent full-time position

Job summary

Hays Recruitment Townsville partners with an established NDIS provider in Townsville to support service delivery for participants. This role combines coordination, administration and participant-focused support within a busy environment.

You will utilise NDIS knowledge and strong organisational skills to manage priorities and ensure quality outcomes for participants and their families, while contributing to a collaborative team culture and ongoing professional development.

Qualifications

• Demonstrated experience within the NDIS sector.
• Experience in senior support, team leadership, service coordination or rostering coordination.
• Strong knowledge of NDIS processes and participant supports.
• Excellent organisational and multitasking abilities.
• Proficient with rostering and administration systems.
• Current Driver Licence, Blue Card/NDIS clearance, and police check.

Responsibilities

• Support day-to-day service delivery operations.
• Assist with scheduling, rostering and appointment coordination.
• Maintain participant records and data entry.
• Troubleshoot operational challenges with a proactive approach.
• Support meetings and daily operational activities.
• Communicate with participants, families, staff and stakeholders.
• Contribute to smooth delivery of participant services and supports.
• Participate in rotating on-call roster after onboarding.

Skills

NDIS knowledge

Scheduling & rostering

Documentation

Communication

Driver Licence

NDIS Worker Screening

Police Check readiness

Tools

Rostering software

Administration systems

Job description

Dynamic NDIS service delivery role combining coordination, administration and participant-focused support.

Your New Company

Hays Recruitment Townsville is proud to partner with a well-established and growing NDIS provider dedicated to delivering high-quality, participant-centred services. Due to continued growth, an opportunity has become available for an experienced NDIS professional to join their Service Delivery team in Townsville.

Your New Role

In this role, you will provide vital support to the Service Delivery team to ensure quality outcomes for NDIS participants. You will utilise your NDIS knowledge, organisational skills and ability to manage competing priorities in a busy and rewarding environment.

Key responsibilities include:

• Supporting day-to-day service delivery operations
• Assisting with scheduling, rostering and appointment coordination
• Maintaining accurate participant records, documentation and data entry
• Troubleshooting operational challenges with a proactive, solutions-focused approach
• Assisting with internal and external meetings as required
• Supporting the NDIS Manager with daily operational activities
• Communicating effectively with participants, families, staff and stakeholders
• Contributing to the smooth delivery of participant services and supports
• Participating in a rotating on-call roster following a successful onboarding period

What You'll Need to Succeed

To be successful in this position, you will have:

• Demonstrated experience within the NDIS sector
• Experience as a Senior Support Worker, Team Leader, Service Coordinator, Rostering Coordinator or similar role; alternatively, administration experience within the disability, community services or healthcare sectors
• Sound knowledge of NDIS processes and participant supports
• Strong organisational and multitasking abilities
• Excellent computer skills, including experience with rostering, scheduling and administration systems
• Strong written and verbal communication skills
• Ability to work effectively in a fast-paced environment while maintaining attention to detail
• Current Driver Licence
• Current Blue Card and NDIS Worker Screening Clearance (Yellow Card)
• Current National Police Check, or willingness to obtain

What You'll Get in Return

• Permanent full-time position
• Monday to Friday work schedule (8:30am - 4:30pm)
• Supportive and collaborative team culture
• Ongoing training and professional development opportunities
• Exposure to a diverse and rewarding role within service delivery
• Opportunity to develop your career within a growing organisation
• Meaningful work that positively impacts the lives of NDIS participants