NDIS-Savvy Paediatric Client Care & Admin Lead

Little Village Therapy; Sutherland Shire Council; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Flexible schedule

Training and development

Supportive team environment

Sutherland clinic environment

Job summary

Little Village Therapy in Sutherland is seeking a Client Care and Administration Coordinator to support a paediatric occupational therapy clinic. You will be the first point of contact for families and ensure smooth intake, scheduling and documentation processes.

The role focuses on NDIS administration, invoicing support, and clinic operations, requiring initiative, organizational skills and teamwork with clinicians and families.

Qualifications

• Experience with NDIS administration and processes.
• Experience in paediatric allied health or family-focused service preferred.
• Ability to take initiative and follow through on tasks.

Responsibilities

• Respond to phone, email and online enquiries warmly and professionally.
• Guide families through enquiry, intake and onboarding.
• Manage referrals, waitlists, intake forms and service agreements.
• Coordinate appointments and clinician calendars.
• Support families to understand clinic processes, fees and NDIS requirements.
• Maintain client information and documentation in the CRM.
• Assist with NDIS invoicing and account administration.
• Communicate with families, support coordinators and schools.
• Identify scheduling gaps and maintain clinicians’ caseloads.

Skills

NDIS administration

Paediatric allied health

Customer service

Attention to detail

Tools

Splose CRM

Google Workspace

Clinician calendars

Job description

Little Village Therapy in Sutherland is seeking a Client Care and Administration Coordinator to support a paediatric occupational therapy clinic. You will be the first point of contact for families and ensure smooth intake, scheduling and documentation processes.

The role focuses on NDIS administration, invoicing support, and clinic operations, requiring initiative, organizational skills and teamwork with clinicians and families.