Client Services Officer

Small Sprouts Therapy; Cairns Regional; On-site; AUD 34,000 - 42,000; Part time

Job summary

Small Sprouts Therapy in Mt Sheridan, Cairns, seeks a Client Services Officer on a 12‑month, part‑time contract (0.5FTE). You will deliver friendly client service and support therapists and Directors with essential administrative tasks to keep the clinic running.

You will greet clients, respond to enquiries, manage referrals and records, handle paperwork, order stock, and assist with resources and infection control.

Qualifications

• Current federal police check
• Queensland Blue Card
• Unrestricted driver’s licence
• Experience in a similar administrative role is helpful

Responsibilities

• Greet clients and families warmly and professionally
• Respond to client enquiries and process referrals
• Maintain confidential and accurate client records
• Manage referral paperwork and client service agreements
• Order office stock and manage clinic supplies
• Assist therapists with resources and preparation
• Support infection control and clinic tidiness
• Complete admin tasks for Directors

Skills

Interpersonal skills

Written & spoken communication

Time management

Teamwork

Problem solving

Job description

Small Sprouts Therapy – Mount Sheridan QLD

Small Sprouts Therapy is a warm and welcoming paediatric speech pathology clinic in Mt Sheridan. We are passionate about supporting the community in which we work. The opportunity has arisen for a Client Services Officer to join our team for a 12 month contract. This role is for part time hours (0.5FTE - 38 hours per fortnight), commencing in December 2026. Employment conditions are as per the Health Professional and Support Services Award (Support Services Employee Level 5).

This role provides the backbone of our daily operations. You will deliver professional, efficient customer service, while supporting our therapists and directors through a range of administrative and organisational tasks. We are looking for someone who will help ensure our therapy services run smoothly and who will contribute positively to the ongoing growth of our practice.

Key Responsibilities:

• Greet clients and families in a warm, professional, and courteous manner
• Respond to client enquiries and process new referrals
• Maintain confidential and accurate client records
• Managing referral paperwork and client service agreements
• Manage inventory and order office supplies and clinic stock
• Assist therapists with resource creation, preparation, and organisation
• Support infection control and general tidiness of the clinic
• Complete administrative tasks and support requests from the Directors

About Us

Small Sprouts Therapy is a private paediatric speech pathology clinic located in Cairns’ southern suburbs. Our therapists work with children aged 0–12 years and their families across clinic, daycare, and kindergarten settings. We offer individual and group therapy, provide capacity-building services to parents, carers, and educators, and are passionate about growing children’s functional communication skills.

Our team includes six speech pathologists and one part‑time support staff member. We embrace an inclusive workplace culture with a strong focus on ongoing personal and professional development. Creativity, curiosity, and a genuine passion for paediatric work are at the heart of what we do.

We support children with a wide range of abilities, including:

• Mild to complex communication disorders
• Developmental disabilities and complex medical diagnoses
• Children from culturally and linguistically diverse backgrounds
• Children from complex social backgrounds, including those in out-of-home care

About You

The ideal candidate will bring:

• High-quality interpersonal skills
• Strong spoken and written communication
• Excellent time management and prioritisation abilities
• The ability to work both independently and collaboratively
• Flexibility, adaptability, and strong problem‑solving skills

We are looking for someone who:

• Has a warm, friendly, and professional manner
• Can take direction from the Clinical Management Team
• Has excellent attention to detail and takes pride in their work
• Is proactive and willing to share ideas for improvement
• Is dedicated, committed, and punctual

Eligibility Criteria

• Current federal police check (or ability to obtain one)
• Queensland Blue Card (or eligibility to apply)
• Unrestricted driver’s licence
• Experience in a similar administrative role is highly regarded

If you have any questions about this opportunity, please contact Rachael & Grace (Directors) via email or phone.

To learn more about us, visit our Instagram @smallsproutstherapy and see what we’re all about!