NDIS Rostering & Scheduling Coordinator

Care & Connects; Adelaide; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Casual/Full-time contract

Competitive remuneration

Career progression opportunities

Learning and development

Inclusive workplace

Job summary

Care & Connects is seeking an experienced Rostering Officer to manage rosters for SIL and Community Clients in the Adelaide region, aligned with NDIS principles. The role involves coordinating with managers to meet workload and service levels, and generating accurate rosters.

Responsibilities include filling shifts promptly, monitoring client satisfaction, handling inquiries, and participating in on-call rotation.

Qualifications

• Certificate III or higher in a related field is required.
• WWC & NDIS Worker Screening is required.
• First Aid and CPR are required.
• Assistance with Medication Training is required.
• Police Check is required.
• 100 Points ID is required.

Responsibilities

• Collaborating with managers and team leaders to understand rostering requirements based on workload, service levels, and business objective.
• Developing and maintaining rosters, providing accurate and timely rosters to participants in accordance with their requirements, staff availabilities and business requirements.
• Ensure that vacant shifts are promptly filled to minimize disruptions for participants and optimize cost-effectiveness for the organisation.
• Regularly contacting clients to assess and ensure their satisfaction with the services provided.
• Delivering timely and quality client services for our Supported Independent Living (SIL) houses and Community Clients across Adelaide.
• Answering and responding to phone calls and emails.
• Being available for On-call duty on a rotational basis.
• Attending meetings and providing detailed reports.
• Managing and dealing with client enquiries in a timely and efficient way.
• Make sure that staff scheduling complies with the SCHADS Award and National Employment Standards.

Education

Certificate III or higher in a related field

WWC & NDIS Worker Screening

First Aid & CPR

Assist with Medication Training

Police Check

100 Points ID

Job description

Care & Connects is seeking an experienced Rostering Officer to manage rosters for SIL and Community Clients in the Adelaide region, aligned with NDIS principles. The role involves coordinating with managers to meet workload and service levels, and generating accurate rosters.

Responsibilities include filling shifts promptly, monitoring client satisfaction, handling inquiries, and participating in on-call rotation.