NDIS Quality & Compliance Lead | Hybrid Work & Impact

St Vincent de Paul Society NSW; Sydney; Hybrid; AUD 64,000 - 69,000; Full time

Benefits offered by this job

Supportive Team

Tax-free salary packaging benefits

Career Progression

Learning & Development

Wellbeing Support

Inclusive Culture

Leave Benefits

Job summary

St Vincent de Paul Society NSW is seeking an organised NDIS Quality & Service Coordinator to support safe, compliant, person-centred disability services. The role combines quality and compliance with NDIS requirements and oversees service agreements, billing, NDIS line items and financial processes.

The position involves occasional travel, a hybrid work arrangement with office and home-based days, and a focus on continuous improvement within a careful governance framework.

Qualifications

• In-depth understanding of NDIS Practice Standards and compliance requirements.
• Relevant qualifications in Disability, Community Services, Business Administration or related field.
• Experience in NDIS, disability services, quality and compliance, or related environment.
• Experience with NDIS administration, service agreements and client management systems.

Responsibilities

• Support the day-to-day operation of the Quality Management System and maintain quality documentation and compliance registers.
• Monitor compliance with NDIS Practice Standards, Code of Conduct and organisational policies.
• Support internal audits and audit readiness including NDIS registration and Assisted Boarding House reviews.
• Identify and mitigate compliance risks and support continuous improvement initiatives.
• Provide guidance to staff on quality processes, incident reporting, complaints and compliance.
• Maintain quality, compliance and client data and prepare relevant reports.
• Manage NDIS administration including service agreements, billing, NDIS line items, invoicing and financial processes.
• Assist with client intake, onboarding, documentation and system setup.
• Visit services to undertake quality and compliance activities; collaborate with operational teams.
• Occasional overnight regional travel.
• Participate in an on-call roster and contribute to WHS and risk management.

Skills

NDIS Standards knowledge

Quality & Compliance

Documentation & Reporting

Staff Guidance

Education

Disability Services/Community Services/Business Admin qualification

Tools

Client management systems

Microsoft Office

Job description

St Vincent de Paul Society NSW is seeking an organised NDIS Quality & Service Coordinator to support safe, compliant, person-centred disability services. The role combines quality and compliance with NDIS requirements and oversees service agreements, billing, NDIS line items and financial processes.

The position involves occasional travel, a hybrid work arrangement with office and home-based days, and a focus on continuous improvement within a careful governance framework.