NDIS Quality & Compliance Coordinator (Hybrid)

St Vincent de Paul Society NSW; Sydney; Hybrid; AUD 64,000 - 69,000; Full time

Benefits offered by this job

Supportive Team

Take-home pay benefits (tax-free)

Career Progression

Learning & Development

Wellbeing Support

Inclusive Culture

Leave Benefits

Job summary

The St Vincent de Paul Society NSW is seeking an organised and detail-focused NDIS Quality & Service Coordinator to support safe, compliant, person-centred disability services. This newly created role combines quality, compliance with NDIS requirements and organisational policies, while overseeing service agreements, billing, NDIS line items and financial processes.

You will participate in internal audits, support staff on quality processes, and travel regionally as needed, including overnight

Qualifications

• In-depth understanding of the NDIS Practice Standards and compliance requirements.
• Qualifications in Disability Services, Community Services, Business Administration or related field.
• Experience in NDIS, disability services, quality and compliance, community services or related environment.
• Experience with NDIS administration, service agreements and client management systems.
• Excellent organisation, communication and time management skills.
• NDIS Worker Screening Check or willingness to obtain.

Responsibilities

• Support the day-to-day operation of the Quality Management System and maintain quality documentation and compliance registers.
• Monitor compliance with NDIS Practice Standards, Code of Conduct and organisational policies.
• Support internal audits and external audit readiness, including NDIS registration and Assisted Boarding House reviews.
• Identify and expedite compliance risks and support continuous improvement initiatives.
• Provide guidance to staff on quality processes, incident reporting, complaints and compliance.
• Maintain accurate quality, compliance and client data and prepare relevant reports.
• Manage NDIS administration including service agreements, billing, NDIS line items, invoicing and financial processes.
• Support client intake, onboarding, documentation and system setup.
• Visit services to undertake quality and compliance activities and work collaboratively with operational teams.
• Occasional overnight regional travel and participation in an on-call roster.

Skills

NDIS Practice Standards

Quality & Compliance

Microsoft Office

Education

Disability Services qualification

Tools

NDIS Admin Systems

Job description

The St Vincent de Paul Society NSW is seeking an organised and detail-focused NDIS Quality & Service Coordinator to support safe, compliant, person-centred disability services. This newly created role combines quality, compliance with NDIS requirements and organisational policies, while overseeing service agreements, billing, NDIS line items and financial processes.

You will participate in internal audits, support staff on quality processes, and travel regionally as needed, including overnight