NDIS Quality & Service Coordinator

St Vincent de Paul Society NSW; Sydney; Hybrid; AUD 64,000 - 69,000; Full time

Benefits offered by this job

Tax-free salary packaging

Hybrid work model

Career progression

Learning & Development

Wellbeing support

Inclusive culture

Leave benefits

Job summary

St Vincent de Paul Society NSW is seeking an organised and proactive NDIS Quality & Service Coordinator to support safe, compliant disability services. This new leadership role combines quality, compliance with NDIS requirements and organisational policies while overseeing service agreements, billing and NDIS itemisation.

The role includes occasional overnight regional travel and participation in an on-call roster, with hybrid working arrangements offering flexibility between office and home.

Qualifications

• Organised and detail-focused candidate with ability to support quality systems and compliance.
• Strong communication and time management skills to manage multiple tasks.
• Experience or understanding of NDIS and disability services is desirable.

Responsibilities

• Support day-to-day operation of the Quality Management System and maintain compliance registers.
• Monitor compliance with NDIS Practice Standards and organisational policies.
• Assist with audits and audit readiness, including NDIS registration processes.
• Manage NDIS administration including service agreements, billing, line items and financial processes.
• Support client intake, onboarding and system setup.

Skills

Organisation

Communication

Time management

Education

Disability Services

Community Services

Business Administration

Tools

Microsoft Office

Job description

Company description:

The St Vincent de Paul Society NSW is a leading provider of community support services, committed to supporting people experiencing disadvantage and working towards a more just and compassionate society.

Job description:

• Diverse newly created leadership role, making a real difference in your local community
• SCHCADS Award, hourly rates range from $46.70 to $50.25 dependent on experience
• Hybrid Working | Work From Office & Home, offering great work life flexibility
• Boost your take-home pay with generous tax-free salary packaging benefits

Your Role

We are looking for an organised and detail-focused NDIS Quality & Service Coordinator to support safe, compliant and person-centred disability services. This newly created role, combines both quality, compliance with NDIS requirements and organisational policies whilst also overseeing service agreements, billing and NDIS line items and financial processes

Your Responsibility

• Support the day-to-day operation of the Quality Management System and maintain quality documentation and compliance registers.
• Monitor compliance with NDIS Practice Standards, Code of Conduct and organisational policies.
• Support internal audits and external audit readiness, including NDIS registration and Assisted Boarding House reviews.
• Identify and elevate compliance risks and support continuous improvement initiatives.
• Provide guidance to staff on quality processes, incident reporting, complaints and compliance.
• Maintain accurate quality, compliance and client data and prepare relevant reports.
• Manage NDIS administration including service agreements, billing, NDIS line items, invoicing and financial processes.
• Support client intake, onboarding, documentation and system setup.
• Visit services to undertake quality and compliance activities and work collaboratively with operational teams
• Undertake occasional overnight regional travel
• Participate in an on-call roster and contribute to workplace health, safety and risk management.

Profile description:

You Will Need

• In depth understanding of the NDIS Practice Standards and compliance requirements.
• Relevant qualifications in Disability Services, Community Services, Business Administration or a related field.
• Experience in NDIS, disability services, quality and compliance, community services or a related environment.
• Experience with NDIS administration, service agreements and client management systems.
• Excellent organisation, communication and time management skills.
• Ability to manage competing priorities, follow processes and meet deadlines.
• Confidence using client management systems and Microsoft Office.
• NDIS Worker Screening Check or willingness to obtain.

St Vincent de Paul Society (NSW) welcomes people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunity employer and arecommitted to engaging a diverse workforce. We encourage applications from Aboriginal and Torres Strait Islanders, people with disability, people from diverse cultural and linguistic backgrounds, people who identify as LGBTQIA+, candidates of any or no religious beliefs and applicants of all ages. If you are a candidate with disability please let us know if you require any support to participate in the application and recruitment process.

The Society is committed to being a Child Safe organisation, further information can be found intheSociety's commitment to Safeguarding Children & Young People. Prior to an offer of employment, candidates will be required to complete the pre-employment checks including a Police check & Working with Children check. A health / medical assessment may be required for some roles.

We offer:

• Supportive Team - Join a welcoming, values-driven team with a strong sense of community.
• Boost Your Take-Home Pay - Access up to $15,900 in tax-free benefits for everyday expenses.
• Career Progression - Grow with clear pathways to leadership and internal opportunities.
• Learning & Development - On-demand training to support your professional growth.
• Wellbeing Support - EAP and wellness services to support your mental and physical well-being.
• Inclusive Culture - Thrive in a diverse workplace with active RAP and DIAP programs.
• Leave Benefits - 5 days Sorry Business Leave , Mental Health/Wellbeing Day Off, 16 weeks of paid parental leave, plus access to cultural and study leave to support your personal and professional life.

For any queries regarding the role please contact ***********@vinnies.org.au