Compliance and Quality Officer

Armytage Childrens Retreat; Melbourne; On-site; AUD 90,000 - 110,000; Part time

Benefits offered by this job

Flexible 3 days per week

Meaningful impact on children's safety

Job summary

Armytage Childrens Retreat in Officer, Victoria is seeking a hands-on Compliance Manager to ensure the organisation meets NDIS, child safety and governance obligations. You will implement and monitor compliance systems, conduct audits and work with management to close gaps, while maintaining a culture of safeguarding.

The role offers substantial autonomy, a part-time schedule of three days per week and the opportunity to make a meaningful impact on the safety and quality of services for children

Qualifications

• Demonstrated experience in NDIS compliance, quality or governance.
• Strong understanding of the NDIS Practice Standards and NDIS Commission requirements
• Demonstrated knowledge of child safety, safeguarding and social services compliance
• Experience working within disability, community services, children's services or a similar regulated environment
• Understanding of incident management, complaints management and risk management
• Experience conducting internal audits or compliance reviews
• Strong understanding of documentation and evidence requirements
• Excellent attention to detail and organisational skills
• Excellent written and verbal communication skills
• A strong understanding of confidentiality, privacy and professional boundaries

Responsibilities

• Maintain and monitor compliance with the NDIS Practice Standards and NDIS Commission requirements
• Maintain compliance with relevant child safety and safeguarding legislation and standards
• Ensure appropriate systems are in place for child protection, mandatory reporting and reportable incidents
• Monitor NDIS incident management, complaints and feedback processes
• Assist with the management and investigation of incidents, complaints, allegations and safeguarding concerns
• Maintain compliance registers, risk registers, incident registers and corrective action plans
• Conduct regular internal compliance checks and audits
• Identify areas of non-compliance or operational risk and work with management to implement corrective actions
• Review and maintain organisational policies, procedures, forms and compliance documentation
• Ensure staff files and records meet NDIS, employment and child safety requirements

Skills

NDIS compliance

Governance

Quality mgmt

Child safety

Disability sector

Incident management

Audits

Job description

This is a hands-on role for someone who understands that compliance is about much more than maintaining policies and ticking boxes. You will be responsible for helping ensure the organisation meets its obligations across NDIS, child safety, social services, workplace health and safety and organisational governance, while supporting a strong culture of safeguarding and continuous improvement. Working closely with management and the support team, you will oversee and maintain compliance systems, identify risks and gaps, prepare for audits and ensure that policies, procedures and day-to-day practices reflect obligations.

Key responsibilities

• Maintain and monitor compliance with the NDIS Practice Standards and NDIS Commission requirements
• Maintain compliance with relevant child safety and safeguarding legislation and standards
• Ensure appropriate systems are in place for child protection, mandatory reporting and reportable incidents
• Monitor NDIS incident management, complaints and feedback processes
• Assist with the management and investigation of incidents, complaints, allegations and safeguarding concerns
• Maintain compliance registers, risk registers, incident registers and corrective action plans
• Conduct regular internal compliance checks and audits
• Identify areas of non-compliance or operational risk and work with management to implement corrective actions
• Review and maintain organisational policies, procedures, forms and compliance documentation
• Ensure staff files and records meet NDIS, employment and child safety requirements

About you

• Demonstrated experience in NDIS compliance, quality or governance
• Strong understanding of the NDIS Practice Standards and NDIS Commission requirements
• Demonstrated knowledge of child safety, safeguarding and social services compliance
• Experience working within disability, community services, children's services, social services or a similar regulated environment
• Understanding of incident management, complaints management and risk management
• Experience conducting internal audits or compliance reviews
• Strong understanding of documentation and evidence requirements
• Excellent attention to detail and organisational skills
• Excellent written and verbal communication skills
• A strong understanding of confidentiality, privacy and professional boundaries

About us

We are a specialist disability support organisation providing individualised support to children with disabilities and complex behaviours of concern in a unique farm-based environment in Officer, Victoria. Our approach is focused on creating a safe, supportive and engaging environment where children can build confidence, develop skills and participate in meaningful activities alongside a dedicated support team. Because we work with children with complex needs in a setting involving both people and animals, safety, quality, safeguarding and compliance are at the heart of everything we do.

• 3 days per week, with flexibility around which days (Monday's are vital)
• A unique and rewarding work environment
• The opportunity to have a genuine impact on the quality and safety of services provided to children with disability
• A role with significant autonomy and responsibility
• A supportive management team
• The opportunity to develop and improve compliance systems rather than simply maintain paperwork
• Competitive remuneration based on experience and qualifications