NDIS Operations Lead: Rostering & Care Delivery

Abilifly Support Services; Geelong, Surf Coast Shire; Sur place; AUD 90 000 - 130 000; Plein temps

Résumé du poste

Abilifly Support Services is seeking a Senior Operations Officer to oversee rostering, service delivery and day-to-day operations across our national footprint. You will lead frontline staff, ensure participant outcomes, and maintain compliance with NDIS standards.

This leadership role requires strong organisational skills, relationship building with participants, families and coordinators, and a proactive approach to continuous improvement and risk management.

Qualifications

• Experience in operational, supervisory or service delivery roles.
• Knowledge of NDS Practice Standards and Code of Conduct.

Responsabilités

• Oversee end-to-end rostering and service delivery across multiple locations.
• Lead, mentor and performance-manage frontline staff.
• Coordinate recruitment, onboarding, training and workforce capacity planning.
• Support participant retention and satisfaction through relationship-building.

Connaissances

Operational leadership

Staff leadership

Communication skills

Problem solving

Organisational skills

Relationship building

Decision making

Fast learner

Formation

Disability services qualification

Leadership qualification

Outils

NDS rostering system

Description du poste

Abilifly Support Services is seeking a Senior Operations Officer to oversee rostering, service delivery and day-to-day operations across our national footprint. You will lead frontline staff, ensure participant outcomes, and maintain compliance with NDIS standards.

This leadership role requires strong organisational skills, relationship building with participants, families and coordinators, and a proactive approach to continuous improvement and risk management.