NDIS Funding Officer

Martian Logic Pty; Brisbane; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Salary packaging up to $15,900

Pre-tax entertainment allowances up to

Employee Assistance Program

Private health insurance discounts

Discounts on white goods and appliance

Job summary

Endeavour Foundation in Australia is seeking an NDIS Funding Officer to work with front-line Service Delivery teams, guiding customers, their families and key stakeholders through the NDIS journey with compassionate, client-centered support. You will apply your knowledge of the NDIS to help teams plan, document needs, and advocate for outcomes.

This role focuses on building strong relationships, coordinating internal and external stakeholders, and maintaining accurate planning documentation.

Qualifications

• Strong knowledge of the NDIS planning and review processes.
• Experience engaging with internal stakeholders, Support Coordinators, Plan Managers.
• Excellent verbal and written communication skills.
• Strong organisation and time-management skills with the ability to manage an administrative caseload.
• Ability to work autonomously and take ownership of outcomes.
• Customer-focused and person-centred approach.

Responsibilities

• Support the administration of the NDIS onboarding, planning and review processes.
• Prepare documentation that supports our customers advocate for their support needs during NDIA planning and review meetings.
• Complete accurate and fit-for-purpose NDIS planning documentation.
• Build strong relationships with front-line service delivery teams, internal stakeholders, NDIS Support Coordinators and Plan Managers.
• Work closely with Service Delivery teams to understand customer goals and support requirements.
• Maintain current knowledge of the NDIS and share information and guidance with Service Delivery teams and stakeholders.
• Manage a caseload effectively, ensuring actions and deadlines are followed through.
• Contribute to continuous improvement and positive customer experiences across our services.

Skills

NDIS knowledge

Stakeholder engagement

Communication (verbal/written)

Organisation & time management

Autonomy / ownership

Customer-focused approach

Education

Business, Human Services or related discipline (advantageous)

Job description

Endeavour Foundation is one of Australia’s largest employers of people living with disability. Our people live and breathe our purpose every day, with flexible working, great perks, and work/life balance. We are dedicated to creating an inclusive culture where our employees can grow, learn, and do their best work. Our purpose is simple: make possibility a reality.

Make an Impact

As an NDIS Funding Officer, you’ll work closely with our front-line Service Delivery teams ensuring the delivery of high-quality enabling services that help them guide our customers, their families and key stakeholders throughout their NDIS journey.

You’ll use your knowledge of the NDIS to provide guidance to your internal stakeholders, helping them to understand NDIS plans, prepare our clients for planning and review meetings, and ensure their goals and support needs are clearly represented.

Building strong relationships will be at the heart of your role. You’ll coordinate with internal and external stakeholders, improving the client experience through efficient administrative practices enabling our customers to receive the supports that achieve their goals and fit within their NDIS funding.

Key duties of this role are to:

• Support the administration of the NDIS onboarding, planning and review processes.
• Prepare documentation that supports our customers advocate for their support needs during NDIA planning and review meetings.
• Complete accurate and fit-for-purpose NDIS planning documentation.
• Build strong relationships with our front-line service delivery teams, internal stakeholders, NDIS Support Coordinators and Plan Managers.
• Work closely with Service Delivery teams to understand customer goals and support requirements.
• Maintain current knowledge of the NDIS and share information and guidance with Service Delivery teams and stakeholders.
• Manage a caseload effectively, ensuring actions and deadlines are followed through.
• Contribute to continuous improvement and positive customer experiences across our services.

What you can bring to the team

You’re a customer-focused professional who understands the NDIS and is passionate about supporting our frontline Service Delivery teams help people with disability achieve positive outcomes.

You’ll be confident building relationships with internal and external stakeholders and comfortable navigating complex situations. You’re organised, proactive and able to manage competing priorities while ensuring customers remain at the centre of your decisions.

To succeed in this role, you will have:

• Strong working knowledge of the NDIS and its planning and review processes.
• Strong stakeholder engagement and relationship-building skills.
• Experience working collaboratively with internal stakeholders, Support Coordinators, Plan Managers, nominees or decision makers.
• Excellent verbal and written communication skills.
• Strong organisation and time-management skills with the ability to manage an administrative caseload.
• The ability to work autonomously and take ownership of outcomes.
• A customer-focused and person-centred approach.
• Qualifications in Business, Human Services or a related discipline are advantageous but not essential.

You will be required to undertake a "Fit2Work" National Criminal History Check and hold or be willing to obtain a Blue Card and NDIS Worker Screening Check.

At Endeavour we offer a range of employee benefits including:

• Salary Packaging Benefits! Package up to $15,900 of your annual salary tax free.
• In addition to your tax-free benefit, you can also use up to $2,650 of your pre-tax income to pay for entertainment expenses (meals, holiday accommodation etc).
• An Employee Assistance Program - a free and confidential counselling service available to all staff and their family members.
• Discounts on Corporate Private Health Insurance Plans, white goods, and appliances.

Endeavour Foundation encourages applications from people of all ages, nationalities, abilities, and cultures. This includes Aboriginal and Torres Strait Islander peoples, CALD (Culturally and Linguistically Diverse), the LGBTQI+ community, and people with disability. We value inclusivity and are committed to adjusting our recruitment process to ensure accessibility and support of an applicant's needs.

Community Services & Development Aged & Disability Support