NDIS Funding Officer

Endeavour; Brisbane; Presencial; AUD 70 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Salary packaging

Entertainment expenses pre-tax

Employee Assistance Program

Private health insurance discounts

Fitness Passport discounts

Paid parental leave

Reward and recognition program

Free flu vaccinations

Resumo da oferta

Endeavour Foundation is a leading Australian employer supporting people living with disability. We seek an NDIS Funding Officer to guide internal teams through NDIS plans, planning and review meetings, ensuring clients’ goals and supports are clearly represented and aligned with funding.

You will build strong relationships with service delivery teams, NDIA coordinators and plans managers, coordinating to improve client experiences and ensure timely progression of goals, while maintaining

Qualificações

• Strong working knowledge of the NDIS and its planning and review processes.
• Excellent verbal and written communication skills.
• Experience working with internal stakeholders, Support Coordinators, Plan Managers, nominees or decision makers.
• Ability to manage an administrative caseload and meet deadlines.
• Customer-focused, person-centred approach and ability to build relationships.

Responsabilidades

• Support NDIS onboarding, planning and review processes.
• Prepare documentation to support clients during NDIA planning and review meetings.
• Complete accurate NDIS planning documentation.
• Build relationships with frontline teams, internal stakeholders, NDIS Support Coordinators and Plan Managers.
• Understand customer goals and support requirements in collaboration with Service Delivery teams.
• Maintain knowledge of the NDIS and share information with teams and stakeholders.
• Manage a caseload effectively with clear actions and deadlines.
• Contribute to continuous improvement and positive customer experiences across services.

Conhecimentos

NDIS knowledge

Stakeholder engagement

Communication skills

Organisational skills

Autonomy

Customer-focused approach

NDIS planning experience

Formação académica

Business, Human Services or related discipline (advantageous)

Descrição da oferta de emprego

Endeavour Foundation is one of Australia’s largest employers of people living with disability. Our people live and breathe our purpose every day, with flexible working, great perks, and work/life balance. We are dedicated to creating an inclusive culture where our employees can grow, learn, and do their best work. Our purpose is simple: make possibility a reality.

Make an Impact

As an NDIS Funding Officer, you’ll work closely with our front-line Service Delivery teams ensuring the delivery of high-quality enabling services that help them guide our customers, their families and key stakeholders throughout their NDIS journey.

You’ll use your knowledge of the NDIS to provide guidance to your internal stakeholders, helping them to understand NDIS plans, prepare our clients for planning and review meetings, and ensure their goals and support needs are clearly represented.

Building strong relationships will be at the heart of your role. You’ll coordinate with internal and external stakeholders, improving the client experience through efficient administrative practices enabling our customers to receive the supports that achieve their goals and fit within their NDIS funding.

Key Duties Of This Role Are To

• Support the administration of the NDIS onboarding, planning and review processes.
• Prepare documentation that supports our customers advocate for their support needs during NDIA planning and review meetings.
• Complete accurate and fit-for-purpose NDIS planning documentation.
• Build strong relationships with our front-line service delivery teams, internal stakeholders, NDIS Support Coordinators and Plan Managers.
• Work closely with Service Delivery teams to understand customer goals and support requirements.
• Maintain current knowledge of the NDIS and share information and guidance with Service Delivery teams and stakeholders.
• Manage a caseload effectively, ensuring actions and deadlines are followed through.
• Contribute to continuous improvement and positive customer experiences across our services.

What you can bring to the team

You’re a customer-focused professional who understands the NDIS and is passionate about supporting our frontline Service Delivery teams help people with disability achieve positive outcomes.

You’ll be confident building relationships with internal and external stakeholders and comfortable navigating complex situations. You’re organised, proactive and able to manage competing priorities while ensuring customers remain at the centre of your decisions.

To Succeed In This Role, You Will Have

• Strong working knowledge of the NDIS and its planning and review processes.
• Strong stakeholder engagement and relationship-building skills.
• Experience working collaboratively with internal stakeholders, Support Coordinators, Plan Managers, nominees or decision makers.
• Excellent verbal and written communication skills.
• Strong organisation and time-management skills with the ability to manage an administrative caseload.
• The ability to work autonomously and take ownership of outcomes.
• A customer-focused and person-centred approach.
• Qualifications in Business, Human Services or a related discipline are advantageous but not essential.

You will be required to undertake a "Fit2Work" National Criminal History Check and hold or be willing to obtain a Blue Card and NDIS Worker Screening Check.

At Endeavour we offer a range of employee benefits including:

• Salary Packaging Benefits! Package up to $15,900 of your annual salary tax free.
• In addition to your tax-free benefit, you can also use up to $2,650 of your pre-tax income to pay for entertainment expenses (meals, holiday accommodation etc).
• An Employee Assistance Program - a free and confidential counselling service available to all staff and their family members.
• Discounts on Corporate Private Health Insurance Plans, white goods, and appliances.
• Discounted family gym memberships through Fitness Passport.
• Paid Parental Leave.
• Reward and Recognition Program.
• Free flu vaccinations.

Endeavour Foundation encourages applications from people of all ages, nationalities, abilities, and cultures. This includes Aboriginal and Torres Strait Islander peoples, CALD (Culturally and Linguistically Diverse), the LGBTQI+ community, and people with disability. We value inclusivity and are committed to adjusting our recruitment process to ensure accessibility and support of an applicant's needs.