NDIS Client Intake & Access Specialist

St Jude's Group; Perth; In loco; AUD 60.000 - 80.000; Tempo pieno

Descrizione del lavoro

St Jude's Health Care Group in Perth is seeking a Client Intake Officer to help new and prospective clients access appropriate aged care and disability services. You will work with marketing to align promotions with service capacity and ensure a positive onboarding experience.

Key duties include handling inquiries, coordinating commencements, understanding client requirements, tracking referrals, and reporting to stakeholders. The role is permanent full-time at our West Perth central office.

Competenze

• Significant experience in Disability, Aged Care and NDIS.
• Ability to promote services and gain new business.
• Strong reporting and stakeholder communication skills.

Mansioni

• Managing and acting upon new and prospective clients in a first point of contact capacity.
• Ensuring that service commencements are being undertaken in a timely manner for new clients.
• Gaining an understanding of client requirements and recommending appropriate services.
• Maintains and implements systems and processes for tracking client referrals and referral pipelines.
• Providing regular reporting to internal stakeholders.
• Working with marketing to align business development materials with service delivery capacity.

Conoscenze

NDIS knowledge

Relationship building

Reporting

Formazione

NDIS-related qualification

Descrizione del lavoro

St Jude's Health Care Group in Perth is seeking a Client Intake Officer to help new and prospective clients access appropriate aged care and disability services. You will work with marketing to align promotions with service capacity and ensure a positive onboarding experience.

Key duties include handling inquiries, coordinating commencements, understanding client requirements, tracking referrals, and reporting to stakeholders. The role is permanent full-time at our West Perth central office.