Client Intake Officer

St Jude's Group; Perth; In loco; AUD 60.000 - 80.000; Tempo pieno

Descrizione del lavoro

St Jude's Health Care Group in Perth is seeking a Client Intake Officer to help new and prospective clients access appropriate aged care and disability services. You will work with marketing to align promotions with service capacity and ensure a positive onboarding experience.

Key duties include handling inquiries, coordinating commencements, understanding client requirements, tracking referrals, and reporting to stakeholders. The role is permanent full-time at our West Perth central office.

Competenze

• Significant experience in Disability, Aged Care and NDIS.
• Ability to promote services and gain new business.
• Strong reporting and stakeholder communication skills.

Mansioni

• Managing and acting upon new and prospective clients in a first point of contact capacity.
• Ensuring that service commencements are being undertaken in a timely manner for new clients.
• Gaining an understanding of client requirements and recommending appropriate services.
• Maintains and implements systems and processes for tracking client referrals and referral pipelines.
• Providing regular reporting to internal stakeholders.
• Working with marketing to align business development materials with service delivery capacity.

Conoscenze

NDIS knowledge

Relationship building

Reporting

Formazione

NDIS-related qualification

Descrizione del lavoro

St Jude's Health Care Group is a trusted provider of Aged Care, Allied Health and Disability Services, established in 1982.With a strong reputation built over four decades and as a purpose-driven organisation, we operate with a clear philosophy:we do not provide any service that isn't good enough for our own families.Our work is grounded in respect, integrity, commitment, and genuine partnerships with the individuals and communities we support.

Role Summary

The Client Intake Officer is responsible for liaising with new and prospective clients to assist them with accessing the appropriate St Jude's services within our aged care and disability services division. The role works closely with our marketing function to ensure that our services are being promoted in line with where the organisation has the most capacity to receive new referrals. The role is also focused on facilitating the prompt following up of new opportunities by other internal stakeholders and on guaranteeing that new and prospective clients have a positive experience throughout the service commencement process.

Responsibilities and Duties

• Managing and acting upon new and prospective clients in a first point of contact capacity
• Ensuring that service commencements are being undertaken in a timely manner for new clients
• Gaining an understanding of client requirements and recommending appropriate services
• Maintains and implements systems and processes for tracking client referrals and referral pipelines
• Providing regular reporting to internal stakeholders
• Working in conjunction with the marketing function to ensure business development material is in line with service delivery capacity

This role is being hired on a permanent full time basis and is located at our central office in West Perth.

Skills, Attributes and Experience

Our ideal candidate will have significant previous experience working within the Disability sector, Aged Care and the NDIS framework, including a sound knowledge of NDIS funding and plan structures. They will have excellent analytical, problem solving and conceptual skills, and use these to effectively promote services and assist in gaining new business. Our ideal candidate will have a person-centered, individualised approach to their work and demonstrated proficiencies with relationship building, negotiating and advocating. They will also have the ability to translate their work into succinct, accurate reporting that can be presented to various internal stakeholders. Most importantly, our ideal candidate will have tremendous passion for their work, and for playing a role in the ongoing growth and success of their organisation.

Key Requirements include:

• Previous experience working within the NDIS is essential
• Previous experience working within sales/customer service/marketing is highly desirable but not essential
• Qualifications in fields relevant to the NDIS are highly desirable but not essential
• Possess or willing to obtain an NDIS worker screening check

For further information, please contact the Recruitment Team at St Jude's Health Care Group.

Only shortlisted applicants will be contacted.

St Jude's NDIS are proud to be an equal opportunity employer.