NDIS Case Manager: Empower Plans & People

Beautiful Minds Therapy Support; Mackay Regional; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive remuneration

Professional development

Flexible work arrangements

Collaborative culture

Employee assistance program

Mental health resources

Mentoring and supervision

Diversity and inclusion

Job summary

Beautiful Minds Therapy Support in Mackay, QLD is seeking a compassionate NDIS Case Manager to join our team in a full-time capacity. You will collaborate with participants, families and service providers to develop person-centred support plans within the NDIS framework.

You will conduct comprehensive assessments, review plans, coordinate services and advocate to protect participants’ rights and preferences, while keeping detailed records and ensuring regulatory compliance.

Qualifications

• Relevant qualification in disability services, community services or case management.
• Experience in disability support, aged care or community services.
• Knowledge of the NDIS framework, legislation and planning processes.
• Strong communication and interpersonal skills with diverse populations.
• Organisational and time management abilities to manage multiple cases.
• Proficiency with case management software and MS Office.
• Current Working With Children Check and a valid driver’s licence.
• Commitment to person-centred care and advocacy.

Responsibilities

• Conduct comprehensive assessments of participants' needs, goals and aspirations to develop tailored support plans.
• Establish and maintain positive, trusting relationships with NDIS participants and their families or carers.
• Coordinate and monitor support services, ensuring participants receive timely and appropriate assistance.
• Liaise with multidisciplinary teams including therapists, healthcare providers and community services to ensure holistic care.
• Prepare and review NDIS plans, ensuring they reflect participant goals and are compliant with NDIS legislation and guidelines.
• Advocate on behalf of participants to ensure their rights are protected and their voices are heard.
• Maintain accurate and detailed case notes and documentation in compliance with NDIS requirements and organisational policies.
• Provide regular updates to participants and families regarding progress towards goals and plan adjustments.
• Identify gaps in service delivery and work proactively to address unmet needs.
• Contribute to continuous quality improvement by providing feedback on service effectiveness and participant outcomes.
• Complete restrictive practice reporting.

Skills

Disability services

NDIS framework

Case management

Communication skills

Time management

Case management software

MS Office

Working With Children Check

Driver's licence

Advocacy

Education

Qualification in disability services or case management

Tools

Case management software

Microsoft Office

Job description

Beautiful Minds Therapy Support in Mackay, QLD is seeking a compassionate NDIS Case Manager to join our team in a full-time capacity. You will collaborate with participants, families and service providers to develop person-centred support plans within the NDIS framework.

You will conduct comprehensive assessments, review plans, coordinate services and advocate to protect participants’ rights and preferences, while keeping detailed records and ensuring regulatory compliance.