NDIS Case Manager

Beautiful Minds Therapy Support; Mackay Regional; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive remuneration

Professional development

Flexible work arrangements

Collaborative culture

Employee assistance program

Mental health resources

Mentoring and supervision

Diversity and inclusion

Job summary

Beautiful Minds Therapy Support in Mackay, QLD is seeking a compassionate NDIS Case Manager to join our team in a full-time capacity. You will collaborate with participants, families and service providers to develop person-centred support plans within the NDIS framework.

You will conduct comprehensive assessments, review plans, coordinate services and advocate to protect participants’ rights and preferences, while keeping detailed records and ensuring regulatory compliance.

Qualifications

• Relevant qualification in disability services, community services or case management.
• Experience in disability support, aged care or community services.
• Knowledge of the NDIS framework, legislation and planning processes.
• Strong communication and interpersonal skills with diverse populations.
• Organisational and time management abilities to manage multiple cases.
• Proficiency with case management software and MS Office.
• Current Working With Children Check and a valid driver’s licence.
• Commitment to person-centred care and advocacy.

Responsibilities

• Conduct comprehensive assessments of participants' needs, goals and aspirations to develop tailored support plans.
• Establish and maintain positive, trusting relationships with NDIS participants and their families or carers.
• Coordinate and monitor support services, ensuring participants receive timely and appropriate assistance.
• Liaise with multidisciplinary teams including therapists, healthcare providers and community services to ensure holistic care.
• Prepare and review NDIS plans, ensuring they reflect participant goals and are compliant with NDIS legislation and guidelines.
• Advocate on behalf of participants to ensure their rights are protected and their voices are heard.
• Maintain accurate and detailed case notes and documentation in compliance with NDIS requirements and organisational policies.
• Provide regular updates to participants and families regarding progress towards goals and plan adjustments.
• Identify gaps in service delivery and work proactively to address unmet needs.
• Contribute to continuous quality improvement by providing feedback on service effectiveness and participant outcomes.
• Complete restrictive practice reporting.

Skills

Disability services

NDIS framework

Case management

Communication skills

Time management

Case management software

MS Office

Working With Children Check

Driver's licence

Advocacy

Education

Qualification in disability services or case management

Tools

Case management software

Microsoft Office

Job description

Beautiful Minds Therapy Support – Mackay QLD

Beautiful Minds Therapy Support is seeking a compassionate and dedicated NDIS Case Manager to join our team in Mackay, QLD. This is a full-time position that plays a crucial role in supporting individuals with disabilities to achieve their goals and maximise their quality of life. As an NDIS Case Manager, you will be at the heart of our mission to provide person-centred care and support. You will work closely with participants, their families, and service providers to develop and implement individualised support plans that align with the National Disability Insurance Scheme (NDIS) framework.

Key responsibilities

• Conduct comprehensive assessments of participants' needs, goals and aspirations to develop tailored support plans
• Establish and maintain positive, trusting relationships with NDIS participants and their families or carers
• Coordinate and monitor support services, ensuring participants receive timely and appropriate assistance
• Liaise with multidisciplinary teams including therapists, healthcare providers and community services to ensure holistic care
• Prepare and review NDIS plans, ensuring they reflect participant goals and are compliant with NDIS legislation and guidelines
• Advocate on behalf of participants to ensure their rights are protected and their voices are heard
• Maintain accurate and detailed case notes and documentation in compliance with NDIS requirements and organisational policies
• Provide regular updates to participants and families regarding progress towards goals and plan adjustments
• Identify gaps in service delivery and work proactively to address unmet needs
• Contribute to continuous quality improvement by providing feedback on service effectiveness and participant outcomes
• Complete restrictive practice reporting

What we’re looking for

• Relevant qualification disability services, community services and or case management
• Demonstrated experience working in disability support, aged care or community services sectors
• Sound knowledge of the NDIS framework, legislation and planning processes
• Strong communication and interpersonal skills with the ability to engage effectively with diverse populations
• Excellent organisational and time management abilities to manage multiple cases and prioritiesDemonstrated advocacy skills and commitment to person-centred care principles
• Ability to work both independently and collaboratively within a team environment
• Proficiency with case management software and Microsoft Office applications
• Current Working With Children Check (or willingness to obtain) and a valid driver's licence
• Reliability, empathy and a genuine passion for supporting vulnerable individuals
• Preferred: Previous experience coordinating NDIS plans or working directly with NDIS participants

What we offer

• Competitive remuneration packages commensurate with experience and qualifications
• Access to ongoing professional development and training opportunities to enhance your skills and career progression
• Flexible work arrangements where possible to support work-life balance and staff wellbeing
• Collaborative, supportive culture where your contributions are valued and recognised
• Comprehensive employee assistance program and access to mental health and wellness resources
• Mentoring and supervision to ensure you feel confident and supported in your role
• Encouragement of diversity and inclusion, encouraging applications from candidates of all backgrounds

About us

Beautiful Minds Therapy Support is a dedicated community services organisation specialising in aged and disability support across Queensland. Our mission is to enhance the quality of life for individuals with disabilities by providing person-centred, compassionate and high-quality support services. We work in partnership with the NDIS to help participants achieve their goals, build independence and participate meaningfully in their communities. Our values are centred on respect, dignity, empowerment and social inclusion. We believe that every individual deserves access to quality services that enable them to live their best lives. Our team comprises experienced and passionate professionals committed to making a real difference in the lives of the people we support.