NDIS Care Coordinator - Empower Care Plans & Independence

Gladstone Community Linking Agency Inc.; Gladstone Regional; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Salary packaging up to $15,899 per yr

Employee Assistance Program (EAP)

Ongoing training and professional dev.

Two “Your Days” per year

Job summary

Gladstone Community Linking Agency (GCLA) in Gladstone, QLD seeks an NDIS Care Coordinator to help people live independently by coordinating care plans and connecting them with the services they need.

You will develop and manage care plans, coordinate services, monitor progress, and liaise with families, plan managers and healthcare professionals. The role includes NDIS/Aged Care compliance, budgeting and advocacy to promote wellbeing.

Qualifications

• Minimum Certificate III in Individual Support, Disability, or Aged Care (or equivalent).
• Experience in support coordination, case management, or a related field.
• Strong understanding of NDIS, Aged Care, and community support services.
• Excellent communication and relationship-building skills.
• Strong organisational and problem-solving abilities.
• Ability to work both independently and collaboratively as part of a team.
• Proficiency in Microsoft Office and business information systems.
• Working with Children (Blue Card).
• Working with Adults with Disability Card (Yellow Card) or NDIS Workers Screening Card/Check.
• Current Class C Driver's License.
• Current NDIS Workers Module.

Responsibilities

• Developing and managing customer care plans that align with individual goals and needs.
• Coordinating services to ensure customers receive the right level of support.
• Monitoring and reviewing plans to adapt to changing needs and circumstances.
• Liaising with key stakeholders, including families, support coordinators, plan managers, and healthcare professionals.
• Ensuring compliance with NDIS and Aged Care requirements, including budget management and reporting.
• Identifying opportunities for social and community engagement to promote inclusion and wellbeing.
• Managing incidents and feedback, ensuring timely resolutions and continuous improvement.
• Maintaining industry knowledge and staying up to date with sector developments.

Skills

Communication

Relationship-building

Organization

Problem-solving

Teamwork

Education

Certificate III in Individual Support/Disability/Aged Care

Tools

Microsoft Office

Job description

Gladstone Community Linking Agency (GCLA) in Gladstone, QLD seeks an NDIS Care Coordinator to help people live independently by coordinating care plans and connecting them with the services they need.

You will develop and manage care plans, coordinate services, monitor progress, and liaise with families, plan managers and healthcare professionals. The role includes NDIS/Aged Care compliance, budgeting and advocacy to promote wellbeing.