NDIS Care Coordinator

Gladstone Community Linking Agency Inc.; Gladstone Regional; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Salary packaging up to $15,899 per yr

Employee Assistance Program (EAP)

Ongoing training and professional dev.

Two “Your Days” per year

Job summary

Gladstone Community Linking Agency (GCLA) in Gladstone, QLD seeks an NDIS Care Coordinator to help people live independently by coordinating care plans and connecting them with the services they need.

You will develop and manage care plans, coordinate services, monitor progress, and liaise with families, plan managers and healthcare professionals. The role includes NDIS/Aged Care compliance, budgeting and advocacy to promote wellbeing.

Qualifications

• Minimum Certificate III in Individual Support, Disability, or Aged Care (or equivalent).
• Experience in support coordination, case management, or a related field.
• Strong understanding of NDIS, Aged Care, and community support services.
• Excellent communication and relationship-building skills.
• Strong organisational and problem-solving abilities.
• Ability to work both independently and collaboratively as part of a team.
• Proficiency in Microsoft Office and business information systems.
• Working with Children (Blue Card).
• Working with Adults with Disability Card (Yellow Card) or NDIS Workers Screening Card/Check.
• Current Class C Driver's License.
• Current NDIS Workers Module.

Responsibilities

• Developing and managing customer care plans that align with individual goals and needs.
• Coordinating services to ensure customers receive the right level of support.
• Monitoring and reviewing plans to adapt to changing needs and circumstances.
• Liaising with key stakeholders, including families, support coordinators, plan managers, and healthcare professionals.
• Ensuring compliance with NDIS and Aged Care requirements, including budget management and reporting.
• Identifying opportunities for social and community engagement to promote inclusion and wellbeing.
• Managing incidents and feedback, ensuring timely resolutions and continuous improvement.
• Maintaining industry knowledge and staying up to date with sector developments.

Skills

Communication

Relationship-building

Organization

Problem-solving

Teamwork

Education

Certificate III in Individual Support/Disability/Aged Care

Tools

Microsoft Office

Job description

Gladstone Community Linking Agency – Gladstone QLD

Are you passionate about making a real difference in people’s lives? Join GCLA as a NDIS Care Coordinator and help our customers live independently by supporting them in accessing the services they need.

Why work with us?

GCLA has been providing Beyond Ordinary care and support to people who are ageing or living with a disability since 1977. We are a registered NDIS and Aged Care provider, offering tailored individual support, high-intensity supports, supported independent living (SIL), community access, and more. Our focus is on empowering people and building inclusive communities, ensuring individuals have the support they need to live well at home and in the community.

About the role

The NDIS Care Coordinator is responsible for supporting individuals to achieve their goals and aspirations by developing and coordinating care plans that enhance independence and quality of life. This role ensures that customers receive the appropriate services, funding, and support they require.

Key responsibilities include:

Developing and managing customer care plans that align with individual goals and needs.

Coordinating services to ensure customers receive the right level of support.

Monitoring and reviewing plans to adapt to changing needs and circumstances.

Liaising with key stakeholders, including families, support coordinators, plan managers, and healthcare professionals.

Ensuring compliance with NDIS and Aged Care requirements, including budget management and reporting.

Identifying opportunities for social and community engagement to promote inclusion and wellbeing.

Managing incidents and feedback, ensuring timely resolutions and continuous improvement.

Maintaining industry knowledge and staying up to date with sector developments.

This role is ideal for someone who enjoys working directly with individuals to help them navigate support systems and make informed choices about their care.

What We Are Looking For

Minimum Certificate III in Individual Support, Disability, or Aged Care (or equivalent).

Experience in support coordination, case management, or a related field.

Strong understanding of NDIS, Aged Care, and community support services.

Excellent communication and relationship-building skills.

Strong organisational and problem-solving abilities.

Ability to work both independently and collaboratively as part of a team.

Proficiency in Microsoft Office and business information systems.

Working with Children (Blue Card).

Working with Adults with Disability Card (Yellow Card) or NDIS Workers Screening Card/Check.

Current Class C Driver's License.

Current NDIS Workers Module.

Why Join GCLA?

Competitive remuneration

Salary packaging benefits up to $15,899 per year

Ongoing training and professional development

Supportive and inclusive team culture

Opportunities for professional growth and career progression

Two “Your Days” each year in addition to other leave entitlements

Access to our Employee Assistance Program (EAP)

The opportunity to play a key role in supporting people with complex needs to achieve meaningful outcomes

The opportunity to make a genuine difference in the lives of people in our community

For further information, contact the GCLA Recruitment Team on (07) 4972 8*** or email *********@gcla.com.au.

GCLA is an equal opportunity employer and welcomes applications from people of all backgrounds and experiences.

GCLA acknowledges and pays respect to the Traditional Custodians of the lands on which we live and work.